National Contact Centre Awards 2016 – Now in their 21st year, nominations are open for the…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
RSVP – Not your traditional contact centre
RSVP Docklands London – Once you walk into the company’s London Docklands based contact centre it’s…
Meeting and Exceeding Millennial Customer Expectations
Meeting Millennial Customer Expectations – Neil Cox of Eptica looks at what can be done to…
Ten good reasons not to dismiss call scripting says Noetica
There has been a trend recently for companies to advertise the friendliness of their call centres…
Netcall – Seven priority areas for contact centres in 2016
Seven priority areas for contact centres in 2016; Netcall have published the results of their survey…
contact-centres.com – Keep Calm and Subscribe!
contact-centres.com Subscriptions: Regular visitors to contact-centres.com will have noted that we have recently updated, and hopefully…
Altitude Guide to Effective Outbound Campaign Strategies
Altitude Releases Guide to Design Effective Outbound Campaign Strategies – How to turn outbound calls into…
8X8 Improves Customer Experience for leading UK Heating Supplier
8X8 Improves Customer Experience for leading UK Heating Supplier – Swale Heating switches to cloud communications…
Choice Future Planning to Create 100 Contact Centre jobs
Choice Future Planning has announced plans to create more than 100 jobs by April next year…
Sykes in Spoontaneous Celebration at Fulfilment Centre
Sykes Galashiels in Spoontaneous Celebration at Fulfilment Centre as they have 3,000,000 reasons to celebrate this…
Key Facts for Retail Customer Service – Spark Response
Key Facts for Retail Customer Service Managers – As noted by Trevor Flack, Contact Centre Manager…
ACE Europe 2016 – The Brewery, London, UK
ACE EUROPE 2016 – 19th – 20th April, The Brewery, London, UK Register Today! ACE Europe…
Webhelp UK Stands up to Cancer and raises £40,000
Webhelp UK, a leading BPO provider, has raised £40,000 for Cancer Research UK after nominating the…
Generation Game and Overcoming Millennials Loyalty Challenge
Playing the Generation Game and overcoming Millennials loyalty challenge – Børge Astrup, Managing Director of Intelecom…
Concierge Contact Centre boosts scalability with Aspect Software
Concierge Contact Centre boosts scalability with Aspect Software Concierge Contact Centre, powered by TGM Consulting, provides…
Why cloud will be the Key for contact centres in 2016
Why the cloud will be the key for contact centres in 2016. Sarah Quennell, Director of…
BGL Group chooses Sabio for next generation Verint WFM Project
BGL Group chooses Sabio for next generation Verint Workforce Management project Expected efficiency savings from Sabio’s…