WFM vs EXCEL Calculator Are you still thinking about whether it’s time to part with your…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Sunderland Students Get a Taste of a Career in Contact Centres
Students from secondary schools in Sunderland will get the opportunity for a behind-the-scenes look at a…
5 Signs Your Legacy Call Recording Solution is a Liability
5 Signs Your Legacy Call Recording Solution is a Liability according to Chris O’Brien, Digital Content…
Storacall Server Virtualisation Reduces Data Centre Costs
Server Virtualisation: Many organisations are already turning to server virtualisation to reduce data centre costs, optimise…
VoiceSage Marketing Head To Contribute To Further Expansion
VoiceSage New Marketing Head Set To Contribute To Further Expansion; Marketing expert Trevor Richer joins the…
Enfield Council Employ Amelia Their Own Virtual Contact Centre Agent
Enfield Council deploys Amelia as their virtual contact centre agent to boost local services IPsoft have…
Why Chatbots won’t Replace the Contact Centre Agent
Why chatbots won’t replace the contact centre agent – Bruce von Malitz, Managing Director at 1Stream…
Revolutionising the Traditional Customer Service Model
Breaking the mould – revolutionising the traditional customer service model – Daniel Bailey, Director of Northern…
Chatbot advises consumers on energy consumption
Oxxio Customers Get Personal Advice from Energy Buddy ‘O’ – Chatbot advises consumers on energy consumption…
Digital Means Contact Centre Solutions Are for Everyone
Altitude Releases E-book On Why Digital Transformation Means That Contact Centre Solutions Are for Everyone Now…
Cloud gazing – the future of contact centre technology
Cloud gazing – the future of contact centre technology; a whitepaper from Syntec The Syntec report…
Chatbots – Next Step in Evolution of the Contact Centre
Chatbots – the next step in the evolution of the contact centre Magnus Geverts at Teleopti…
4 Ways your contact centre is failing millennials
4 Ways your contact centre is failing millennials, and 3 ways to put that right Millennials (those…
Autom8 Partners with Nixxis to deliver unique Contact Centre Solution
Autom8 Group sign an exclusive partnership with Nixxis allowing UK contact centres to benefit from the…
Echo-U Newcastle Contact Centre Head Count Expands
Newcastle contact centre’s head count expands thanks to grant approval Contact centre business Echo-U has created…
Ultracomms appoints Derwyn Jones as Chief Executive Officer
Ultracomms, Europe’s first cloud-based contact centre services provider has today announced the appointment of Derwyn Jones…
Capita selected by Tesco Mobile to form partnership
Capita has been selected by leading mobile telecommunications company Tesco Mobile to form a five year…
Rank Appoints New Director of Customer Contact – Liam Smith
Rank Appoints New Director of Customer Contact, Liam Smith Leading leisure and gaming company, The Rank…