A cost-free recruitment and training service from Reed in Partnership is providing job-ready candidates in your…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Capita Expand Partnership with Southern Water’s Contact Centres
Capita expands partnership with Southern Water to deliver new customer service technology Capita today announces that…
Make Your Remote Contact Centre PCI Compliant
PCI Compliance for Remote Contact Centre Workers The past year has seen a huge increase in…
JD Sports Unified communications with Maintel Cloud
JD Sports upgrades and future-proofs its instore European wide unified communications infrastructure with Maintel’s cloud-based telephony solution JD Sports Fashion plc, more commonly…
CX Pros Believe AI Will Provide Better Contact Centre Experience
80% of CX Professionals Believe AI Will Provide a Better Contact Centre Experience according to Talkdesk…
Content Guru Storm Solution Verified as Citrix Ready
Content Guru’s storm® solution Verified as Citrix® Ready Content Guru’s award-winning storm® cloud communications solution is…
Outsourcer CC33 Become DMA Corporate Members
CC33 become Data and Marketing Association (DMA) Corporate Members CC33 has announced that they have become…
9 out of 10 Contact Centre Staff Set to Leave Jobs in 2021
Nine out of ten contact centre professionals set to leave their jobs in 2021 Survey highlights…
Customer Touch Point becomes Purple Member & ‘Committed to Disability’
Customer Touch Point is pleased to announce that it has become a Purple Member and ‘Committed…
The Changing Face of the Contact Centre – One Year On
The Changing Face of the Contact Centre – One Year On: Contact Centre Transformation The past…
Halfords Deploys 8×8 SecurePay Powered by PCI Pal
PCI Pal, the global provider of cloud-based secure payment solutions, is delighted to have supported UK-based…
Avoira & Noetica Win National Innovation Award
Avoira & Noetica Win National Innovation Award Technology solution specialist Avoira has been named winner of…
Contact Centre Complaints. Getting Worse or Better?
Contact Centre Customer Complaints Contact centres have always held an important role for businesses and their…
Mango Direct Marketing Invests £1m into Contact Centre
Northern Ireland’s largest independently-owned contact centre, Mango Direct Marketing, has re-invested £1 million into the business,…
Content Guru Unveils New Partnership with Wavenet
Europe’s leader in cloud contact centre technology, Content Guru, have announced its exciting new partnership with…
Top Three Characteristics of a Connected Enterprise
What does it mean to be a Connected Enterprise and does it really matter? Ross Daniels…
Aspect Software Announces Merger With Noble Systems
Aspect Software Announces Merger With Noble Systems to form Alvaria New combined company will expand its…
BT Invests in New Landmark Dundee Contact Centre
BT invests in landmark Dundee Contact Centre – Multi-million pound waterfront development will be home to…