ContactBabel, the industry’s leading contact centre analysts, are, for the first time, researching the contact centre…
Tag: Survey
Customer Service – Who’s Bottom in the Research?
Customer Service – Telecoms & Local Authorities Bottom in Research. Telecoms firms and local authority services,…
Consumers Dissatisfied with Festive Retail Experience
British consumers dissatisfied with festive retail customer experience so far – Eptica research also finds three…
Customer Service: Consumers Willing to Pay for Better Service
Customer Service: Consumers Willing to Pay for Better Service from their Preferred Brands Xerox Survey Finds…
How Contact Centres Are Using Workforce Management Technology
How Contact Centres Are Using Workforce Management Technology. Have your say on how Workforce Management works…
Customer Service Workers among Most Stressed in Britain
Customer Service Workers among Most Stressed in Britain – Nearly half of industry workers need time…
Businesses Failing to Measure Customer Service
Enghouse Interactive Survey Reveals Many Businesses Failing to Measure or Monitor Customer Service Quality Research highlights…
Customer Service Workers Worst Paid in UK
Customer Service Workers Worst Paid in the UK; Resulting in Sector Professionals Heading North for Better…
Staff Rewards Do you work for Scrooge?
Staff Rewards – Do you work for Scrooge? – Over half of staff have never received…
Contact Centre On Hold Annoyance
Contact Centre On Hold biggest annoyance – Britons rank being stuck on hold the biggest annoyance…
Contact Centre North East Salary Survey 2015
Contact Centre North East Salary Survey 2015 – NRG has supported the North’s contact centre industry…
Contact Centre Decision Makers Guide Survey
Contact Centre Decision Makers Guide Survey ContactBabel are inviting organisations with 10 or more UK agent…
CCMA – Contact Centre Survey 2015
The CCMA are inviting organisations with 10 or more UK agent positions to take part in…
Zendesk Benchmark: Live Chat Drives Highest Customer Satisfaction
Zendesk Benchmark: Live Chat Drives Highest Customer Satisfaction – Exchanging more messages during a live chat…
Survey Confirms Contact Centre Professionals want better performance
Contact centre professionals believe better performance measurement is required, Capita survey finds 100 per cent of…
Does your relationship with Quality Monitoring pass the test?
Business Systems (UK) Ltd are launching a short survey to identify how contact centre managers are…
Capita Survey Confirms Gamification holds the key to operational benefits
Capita Survey Confirms Gamification holds the key to operational benefits but less than half of organisations…
Interactive Intelligence reveals it takes up to 5 agents to solve 1 customer complaint
An Interactive Intelligence commissioned survey reveals the stark reality of today’s customer service industry with a…