Contact centre technology specialist Sabio has extended its Network Services portfolio with the addition of comprehensive…
Tag: Sabio Group
Sabio wins 2015 ‘Best Supporting Customer’ award at FinancialForce Community Day
Sabio wins 2015 ‘Best Supporting Customer’ award at FinancialForce Community Day Feedback from successful FinancialForce PSA…
Sabio White Paper: Customer Contact Technology Trends 2015
White Paper: Customer Contact Technology Trends 2015 – Transforming contact centre performance by taking advantage of…
Sabio ‘Transforming Customer Contact’ Conference
Sabio are holding a ‘Transforming Customer Contact’ Conference on the 18th June 2015 at the Brewery,…
Sabio is one of UK’s Best Workplaces
Sabio acknowledged as one of UK’s Best Workplaces by Great Place to Work Institute – Customer…
Sabio deploys Avaya Video Cconferencing Infrastructure
Sabio deploys Avaya video conferencing infrastructure Avaya Scopia® HD video conferencing solution to enhance customer support…
Sabio Presented with Avaya Technical Excellence Award
Sabio Presented with Technical Excellence Award at Annual Avaya Partner Conference – Award recognises Sabio’s commitment…
Sabio team to cycle 443 miles in four days to support Teens Unite
Sabio team to cycle 443 miles in four days to support Teens Unite – Customer contact…
Biometrics goes Mainstream according to Sabio
Biometrics goes mainstream according to Sabio’s Stuart Dorman, Head of Consultancy In preparation for the launch…
Sabio – Transforming Customer Contact
Sabio have announced details of Contact Centre Conference ‘Transforming Customer Contact’ enabling contact centre management to…
Are Mobile Payments more disruptive than providers imagine?
Sabio Matt Dyer looks at mobile payments initiatives such as Pingit and discusses how they could…
Sabio OnDemand delivers Avaya as part of hosted contact centre offering
Sabio has launched Sabio OnDemand – a powerful, fully-integrated hosted offering that provides contact centre operators…
Sabio: How to get Proactive Contact Right
Sabio ‘s Matt Dyer, Head of Multi-Channel Solutions, discusses that before pursuing a proactive contact strategy,…
Sabio 12 steps to Video Chat success
12 steps to Video Chat success article by Matt Dyer, Practice Leader for AVAYA Contact Centre…
Grass Roots selects Sabio to deploy Avaya communications infrastructure
The Grass Roots Group, the world’s leading provider of employee and customer engagement solutions, has selected…
The right and wrong ways to use IVR in contact centres
While frustrating IVR menus, confusing options, and difficulty in connecting to live agents are all reasons…
Sabio’s 15 top customer contact technology trends for 2015
Sabio has listed what it believes will be the Top 15 Customer Contact Technology Trends driving…
Sabio: Moving towards a better balance between contact centre security and customer effort levels
Last year’s Sabio/Avaya research into the security concerns of some 2,000 UK consumers found that security…