Sabio Matt Dyer looks at mobile payments initiatives such as Pingit and discusses how they could…
Tag: Sabio Group
Sabio OnDemand delivers Avaya as part of hosted contact centre offering
Sabio has launched Sabio OnDemand – a powerful, fully-integrated hosted offering that provides contact centre operators…
Sabio: How to get Proactive Contact Right
Sabio ‘s Matt Dyer, Head of Multi-Channel Solutions, discusses that before pursuing a proactive contact strategy,…
Sabio 12 steps to Video Chat success
12 steps to Video Chat success article by Matt Dyer, Practice Leader for AVAYA Contact Centre…
Grass Roots selects Sabio to deploy Avaya communications infrastructure
The Grass Roots Group, the world’s leading provider of employee and customer engagement solutions, has selected…
The right and wrong ways to use IVR in contact centres
While frustrating IVR menus, confusing options, and difficulty in connecting to live agents are all reasons…
Sabio’s 15 top customer contact technology trends for 2015
Sabio has listed what it believes will be the Top 15 Customer Contact Technology Trends driving…
Sabio: Moving towards a better balance between contact centre security and customer effort levels
Last year’s Sabio/Avaya research into the security concerns of some 2,000 UK consumers found that security…
Sabio – Building a platform for effective customer engagement at Carnival UK
For a major global cruise company such as Carnival, the contact centre plays a key role…
Achieving consistency across multiple channels in your contact centre
Achieving consistency across multiple channels is clearly critical for any contact centre looking to provide a…
Sabio signs Non-Executive Chairman Lee Shorten
Former Avaya Managing Director Lee Shorten joins board of independent customer contact technology specialist Sabio, the…
AA to deploy and support its Avaya customer contact infrastructure
Sabio have announced that it is to carry out a major refresh of the AA’s core…
Beagle Street goes live with web chat solution
Beagle Street, the BGL Group’s online life insurance provider, has gone live with a web chat…
Applying intelligence to self-service
Despite years of everyone telling us how important it is for customers to be delighted with…
Event: Sabio Powering Digital Customer Engagement
Thursday 28th August Join us at Sabio’s Powering Digital Customer Engagement event, to find out more…
Sabio strengthens PCI compliance
Integrates Semafone’s patented PCI solution to help Avaya customers avoid the cost and burden of PCI…
The European Call Centre & Customer Service Awards 2014
The upper echelon of European customer service was determined at the European Call Centre & Customer…
Westcon recognises Sabio sales success at 2014 Partner Awards
Sabio has been recognised for its exceptional sales performance at Westcon’s 2014 Partner Awards. Based on…