Sabio wins Avaya’s 2017 Contact Centre Partner of the Year Award
• Leading Customer Experience and Contact Centre specialist wins two major awards at Avaya Edge World Tour Partner Conference in London
• Sabio selected as Contact Centre Partner of the Year; secures Project of the Year Award for major Avaya Oceana-based digital transformation deployment
Leading Customer Experience and Contact Centre specialist Sabio has announced that it won two out of the nine major channel partner awards presented at the Avaya Edge World Tour event held at London’s Barbican this week. Sabio was selected as Avaya’s 2017 Contact Centre Partner of the Year, and was also chosen for Avaya’s prestigious Project of the Year Award for its success in winning and deploying one of the largest Oceana projects in Europe.
The awards acknowledge Sabio’s expertise in designing, deploying and managing Avaya Unified Communication and Contact Centre solutions to enable organisations to deliver transformative customer experiences. Sabio has held the highest-level Avaya partner accreditation for almost 15 years and is recognised for its ability to deliver and manage end-to-end contact centre and digital transformation solutions, including those based on the latest Avaya Breeze and Oceana technologies.
Ioan MacRae, Avaya’s UK Managing Director, commented,
“Our Avaya Edge partners are integral to our success, and we’re delighted to recognise Sabio, not just in terms of its determination to grow its Avaya business throughout 2017, but also for its impressive ability to build compelling and winning propositions around our next generation digital customer engagement solutions,”
“By continuing to focus on innovation, Sabio has clearly established itself as the smart choice for the growing number of organisations now looking to integrate disruptive technologies in order to move beyond the digital experience.”
Russell Sheldon, Sabio’s Chief Commercial Officer added,
“2017 was a big year for Sabio as we continued our strong organic growth in the UK and expanded internationally with our acquisition of DatapointEurope. Winning the 2017 Avaya Contact Centre Partner of the Year Award demonstrates our ongoing commitment to investing in the skills and capabilities we need to help our clients maximise their Avaya technology investment and enable them to make their customer experience brilliant,”
“We look forward to an even deeper and stronger international partnership with Avaya through 2018 and beyond.”
“Winning the 2017 Project of the Year Award also highlights our focus on delivering innovative and disruptive solutions for our clients based on the latest Avaya technologies such as Breeze and Oceana,” continued Russell.
“We are very proud to be delivering one of Europe’s largest Oceana deployments that is helping a leading retail group benefit from a single, omnichannel solution across all its key service channels.”
Sabio is a leading customer experience managed service technology provider, with the proven international reach and ability to deliver transformational digital customer experience technology and managed service solutions to major organisations worldwide.
Partnering with world-class technology leaders, Sabio helps organisations to create seamless customer journeys, and works with over 250 enterprise customers worldwide, including The AA, AXA Assistance, BGL, Sainsbury’s Argos, BNP Paribas, Carlson Wagonlit, Computacenter, DHL, HomeServe, Leeds City Council, Liverpool Victoria, Office Depot, Saga, Telefonica and Yorkshire Building Society to deliver excellent customer experiences.