VXi Corporation UC ProSet™ has proven to be a leading performer in headset technology for the…
Tag: Contact Centre
EE Creates 300 New Customer Facing Roles in Derby
EE partners with Webhelp UK to create roles in Derby for its customer facing division, bringing…
Westcon recognises Sabio sales success at 2014 Partner Awards
Sabio has been recognised for its exceptional sales performance at Westcon’s 2014 Partner Awards. Based on…
Integrated Research Revolutionises Contact Centre Performance
Integrated Research have announced new software designed to target major contact centre system flaws capable of…
Firstsource Recognised in IAOP 2014 Global Outsourcing 100
Firstsource Solutions has been awarded the 12th rank in the International Association of Outsourcing Professionals® 2014…
Towergate Insurance to open Contact Centre in Manchester
Towergate Insurance, the UK’s largest independently owned insurance intermediary, have announced the creation of 400 new…
Contact Centre as a Service (CCaaS) and Workforce Optimisation (WFO)
Klaas van der Leest, UK Managing Director, Intelecom UK Ltd says it’s time to connect the…
AOMi – 21st century BPO – better service, leaner margins
AOMi chief executive Richard Jeffery explores how leading-edge operations management capabilities within the back office can…
CIF welcomes Aspect Software to its ranks
Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimisation, back-office solutions, and award-winning…
Eckoh signs exclusive five-year ‘multi-million’ dollar distribution agreement
Eckoh, a global provider of secure payment products and customer service solutions, today announces that it…
Recording Made Easy – Free Guide to Call Recording
In the past larger companies and organisations have mainly required call recording, but with ever increasing…
Vocalcom Positioned in Gartner’s Magic Quadrant for Contact Centre Infrastructure
Vocalcom Cloud Edition offering demonstrates Vocalcom’s visionary and early-to-market approach for the next generation of cloud…
Dimension Data 2014/15 Global Contact Centre Benchmarking Survey
-Dimension Data – the world’s most useful benchmarking research study is open for your participation contact-centres.com…
Interactive Intelligence Launch New Cloud Services
Interactive Intelligence PureCloud offers suite of enterprise application services built on new distributed cloud architecture Interactive…
Senior Appointments at eg Solutions
Senior Appointments at eg Solutions – New management team focused on delivering profitable growth and enhanced…
Fusion employees promoted following successful development scheme
Three Fusion Sunderland Advisors promoted to Team Leaders following the completion of internal training programme As…
How to boost revenue through improved customer engagement
How to boost revenue through improved customer engagement explains Richard Farrell, CTO, Netcall “Your call is…