Edwardian Hotels London Launches ‘Virtual Host’ Designed by Aspect Software – ‘Edward’ is the hotel chain’s…
Tag: Contact Centre
Kura appoint Oonagh McBride as Head of Inisoft
Kura announces Oonagh McBride will join their Leadership team as the Head of Inisoft Kura, a…
E.ON launches Live Chat as customers choose digital channels
E.ON launches Live Chat as more customers choose digital channels to manage their energy needs E.ON…
Contact Centre Technology – more than the front line
Contact centre technology – more than the front line – Clare Angood of Aspect Software explains…
The Right Customer Service Software Make’s All The Difference
Why using the right customer service software can make all the difference – Alan Weaser of VIRTUATel…
Thames Water Selects Wipro for Outsource Partner
Wipro have announced that it has been chosen by Thames Water, the United Kingdom’s largest water…
CRL Opens New Sales Contact Centre to Bolster Growth Plans
CRL launches new sales contact centre bolstering ambitious growth plans Structural defects insurance specialist CRL has…
The Future’s Bright – The Future’s Cloud according to CIF
Cloud fundamental to Digital Transformation strategies – 72 per cent of organisations are expected to roll…
Millennials Most Demanding about Customer Service
Millennials and men are the most demanding when it comes to customer service in the UK…
arvato Announce Recruitment Drive at Slough Site
arvato Announces Recruitment Drive at Slough Site – expansion set to bring more than 200 new…
Storacall Announce Launch of Storm Cloud Call Import
Storacall Announce Launch of Storm Cloud Call Import – Importing calls from the cloud to premise…
Thames Water Selects Eckoh To Fulfil Secure Payments Contact
Thames Water Selects Eckoh To Fulfil Secure Payments Contact – Eckoh plc have announced that it…
Jabra Products – AFFORDABLE & EASY in 3 Easy Steps
Choosing Jabra products has never been as AFFORDABLE AND EASY Jabra can provide you with quality…
Echo MS gets Vote from Electoral Commission
Echo Managed Services supports Electoral Commission with EU Referendum campaign Outsourced customer contact specialist, Echo Managed…
Apple Support for WebRTC Accelerates Customer Service
Apple support for WebRTC set to accelerate browser-based customer service – Stuart Dorman, Chief Innovation Officer,…
Is Robotics the right choice for you? asks eg solutions
Is Robotics the right choice for you? Asks eg solutions “Robots are going to take away…
UK Tops ICS European Customer Satisfaction Index
The UK has the highest customer satisfaction rates in Europe, according to a report released by…
How can my contact centre become PCI DSS compliant?
How can my contact centre become PCI DSS compliant? A check list of considerations After three…
What’s the Next big thing in Cloud Contact Centres?
What’s Next with Cloud Contact Centres? asks Enghouse Interactive Like many other sectors, the contact centre…