Best Practices for Making the Boat go Faster Enhancing customer experience performance in your contact centre.…
Tag: Contact Centre
HMRC Contact Centre – How does your compare?
HMRC Contact Centre – How does your compare? In a report ‘The quality of service for…
Why Contact Centres are naturally suited to Bimodal IT
Why contact centres are naturally suited to bimodal IT – Thomas Rødseth, VP of Product and…
Inside Cloud Seminar hosted by Britannic Technologies
Inside Cloud Seminar hosted by Britannic Technologies Britannic Technologies invite the contract centre industry to explore…
ICO Fine Company for making 2.5 million Nuisance Calls
ICO Fine Company for making 2.5 million nuisance calls – A home improvements company that made…
VoiceSage Moves UK Office To Service UK Better And Cater For Expansion
VoiceSage Moves UK Office To Service UK Better And Cater For Expansion – Customer communications technology…
Ventrica Celebrates with Contact Centre of the Year Award
Ventrica, the Southend based outsourcer, are celebrating after winning the ‘Contact Centre of the Year’ (larger…
Geoffrey Insurance pioneers Pitney Bowes EngageOne Video
Geoffrey Insurance pioneers Pitney Bowes EngageOne Video to transform UK customer experience Pitney Bowes has signed…
NICE Announce Details of Interactions London 2016
Interactions London 2016 – Customer Service and Contact Centre Professionals Share Best Practices and Experiences to…
Sinclair Voicenet Awarded Nationwide Support Contract by Ageas Retail
Ageas Retail Ltd, one of the UK’s largest insurance intermediaries, has awarded Sinclair Voicenet a major…
Kelda Water Choose Echo RapidXtra Billing Solution
Kelda Water Services Retail chooses Echo’s market leading RapidXtra Billing and Customer Relationship solution to underpin…
Customer Experience Coaches Drive Satisfaction Online
Customer experience coaches drive satisfaction online – Helen Murray, Chief Customer Solutions Officer at Webhelp UK…
UK National Contact Centre Awards 2016 and the winners are….
UK National Contact Centre Awards 2016 and the Winners are…. I have always had the opinion…
The UK Contact Centre Decision Makers Guide
ContactBabel have started to conduct research for the UK Contact Centre Decision Makers Guide – the…
Got what it takes to work for Interactive Intelligence?
Interactive Intelligence is currently seeking a Field Marketing Manager for UK and Ireland responsible for their…
NICE Acquires inContact, Revolutionising the Customer Service Market
NICE Acquires inContact, Revolutionising the Customer Service Market; As one company, the two leaders form the…
Simplify Card Payment Process Ditch the CVV Code
It’s time to simplify the card payment process! Take the first step by ditching the three-digit…
Making it happen – driving change management
Making it happen – driving change management By Steve Shellabear • Director at dancing lion training…
Eptica signs global partnership with SpiceCSM
Eptica signs global partnership with SpiceCSM – Partnerhip enables organisations to move towards deploying end-to-end customer…