Hanging on the telephone – From Call Centre to Stall Centre; Tony Porter of Eckoh talks…
Tag: Contact Centre
West Yorkshire Police See Increase in Calls Following England Euro Game
West Yorkshire Police have recorded a 33 Per Cent increase in domestic abuse calls to their…
Noble Systems to Host 2016 SNUG EMEA Conference
Noble Systems to Host 2016 SNUG EMEA Conference – Global contact centre technology leader will present…
Why Euro 2016 could expose gaps in your customer services
Why Euro 2016 could expose the gaps in your customer services and how you should be…
ResQ Recruitment Drive at Co. Durham Contact Centre
ResQ, the County Durham outsourcer, have announced the creation of 1,200 jobs at their new contact…
Improve Workplace Wellbeing in the Contact Centres
mpl systems look at how to improve workplace wellbeing in contact centres Contact centres are considered…
HomeServe Recruitment Drive at Preston Contact Centre
HomeServe, the home assistance company, has organised two open days in Preston as part of an…
Quicken Deploy Interactive Intelligence Cloud Solution
Quicken Deploys Interactive Intelligence Cloud Customer Engagement Solution PureCloud Engage℠ chosen for its competitive pricing, ease…
Interactive Intelligence Launches PureCloud Promotion for CIC Customers
Interactive Intelligence Launches PureCloud Promotion for CIC Customers – Promotion offers time-limited 40 percent discount to…
Top 10 Customer Experience Trends for 2016
Top 10 Customer Experience Trends for 2016 according to Fonolo It doesn’t matter what kind of…
Energy Suppliers Complaints How does your Contact Centre compare?
Energy Suppliers highlighted for high levels of complaints but how does your contact centre compare? Extra…
Outsourcery Announce Extension to Contact Centre Unified Range
Contact Centre from Outsourcery integrates all the tools thats a contact centre needs to maximise the…
Content Guru assist St Albans Council to Enhance Citizen Experience
Content Guru help St Albans City and District Council to enhance communications and provide a superior…
Blueprint on Contact Centre Operations 2016 – Research and Markets
Research and Markets has announced the addition of the “2016 Blueprint: Contact Centre Operations Services” report…
Businesses Must Act Now to Support Call Centric Workers
Businesses Must Act Now to Support Call Centric Workers to include contact centre agents – Jabra…
UK National Contact Centre Awards 2016 – NRG plc
At last month’s UK National Contact Centre Awards 2016 the team at contact-centres.com were delighted to…
Don’t Consign the Landline To The Landfill Just Yet
VoiceSage’s Steven Robertson is sceptical about the demise of the home landline phone Many British householders…