How opening up WhatsApp is set to take customer service messaging mainstream – Stuart Dorman of…
Tag: Contact Centre
Jabra Launch Cortana Integrated Contact Centre Headsets
Jabra enhances enterprise voice generated communication with launch of Cortana-integrated headsets – Offers customers greater workplace…
Firstsource Launch UK’s First Contact Centre Boot Camp
Firstsource, the Cardiff based Outsource company, is letting its staff swap ringtones for muscle tone thanks…
Webhelp Rothesay Contact Centre Raises Money for Charity
Webhelp Rothesay Contact Centre Advisors raise money for Children’s Cancer Charity A four-woman team from leading…
The right tool for the Job? Toolkits for Contact Centres
Right Tool For the Job? Using Toolkits To Help Increase Customer Satisfaction, Revenue, Staff Engagement and…
Content Guru & Teleopti Customer Engagement WFM Partnership
Content Guru & Teleopti to Optimise Customer Engagement through New WFM Partnership Content Guru and Teleopti…
Aspect Recognised by Frost & Sullivan WFO Global Co. of the Year
Aspect Software recognised by Frost & Sullivan as the Workforce Optimisation Industry 2016 Global Company of…
BGL Group appoints new Customer Operations Director
The BGL Group has appointed Nicola Sumner as Customer Operations Director for Fusion Contact Centre Services.…
Closing Soon: PCI DSS Tell Us How Much You Know
PCI DSS compliance is one of the hottest topics in the world of contact centre compliance…
Microsoft Stake in Artificial Intelligence Leads The Way
Microsoft’s stake in artificial intelligence leads the way for serious business use – Artificial Intelligence assistant…
Interactive Intelligence Partner Ecosystem Sees Rapid Expansion
Interactive Intelligence Partner Ecosystem Sees Rapid Expansion 50 partners signed this year; nearly half of new…
Intelecom Contact Centre as a Service on G-Cloud
Intelecom Contact Centre as a Service now available on G-Cloud 8 Cloud based contact centre solution…
Interaction Intelligence Collaboration in the Contact Centre
5 Ways Interaction Intelligence Reimagining Collaboration in the Contact Centre – Randi Roger, Global Manager of…
Aspect Introduce Chatbot – Virtual Assistant Technology
Aspect Software Introduces Chatbot – “Virtual Assistant” Technology – Chatbot are designed with Aspect’s Natural Language…
Teleperformance to Acquire LanguageLine Solutions LLC
Agreement by Teleperformance to Acquire LanguageLine Solutions LLC – Teleperformance will boost its presence in high-end…
VDS Sign Agreement to Offer Interactive Intelligence Solutions
VDS Signs Gold Partner Agreement to Offer Interactive Intelligence Customer Engagement Cloud Solution Agreement adds cost-effective,…
Dimension Data Global Contact Centre Benchmarking Report
The Global Contact Centre Benchmarking Report is continually regarded as the industry’s most insightful research report.…
ECCCSA 2016 Gala Dinner Your Host Fiona Bruce
Everything you ever wanted to know about ECCCSA 2016 Gala Dinner host Fiona Bruce Fiona Bruce,…