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Geoffrey Insurance triumphs at Customer Service Awards 2016

Geoffrey Insurance is celebrating after being named the ‘Best Small Contact Centre’ in the UK, gaining top ten positions in all four categories and being listed sixth overall in the Top 50 Companies for Customer Service Awards 2016.

geoffery.top.50.companies.award.oct.2016.1The ceremony, which was held at Edinburgh Corn Exchange on 27th October, brought 50 of the very best contact centres together to compete to be named number one for customer service.

Geoffrey was shortlisted in all four available categories, for social media, calls, live chat and emails, coming in at an incredible first for social media, second for calls, fourth for live chat and sixth for emails. The 5 star Defaqto motor insurance provider has already been recognised by the Institute of Customer Service and is one of just six organisations in the UK to be given a ‘ServiceMark with Distinction’.

Geoffrey Insurance is part of the Markerstudy Group of companies, which has been named in The Sunday Times 100 Best Companies to Work For, for four consecutive years.

geoffery.insurance.paul.baxter.image.oct.2016Paul Baxter, Head of Direct at Geoffrey Insurance, said:

“I want to thank all our staff – their passion and dedication to delivering excellent customer service is just outstanding. We’ve been named as a ‘Top 50 Company for Customer Service’ for three years in a row, going from 33rd, to 11th last year and now we’re sixth, which is a huge achievement.

We’re passionate about providing the best levels of service and we’re thrilled that this ‘winning formula’ has been acknowledged yet again.”


Additional Information

MArkerstudy Limited logoMarkerstudy Group of Companies (MSG) is a dynamic privately-owned organisation, headquartered in Bessels Green, near Sevenoaks, employing almost 4,000 employees in the UK and Gibraltar. In 2016 it was named 29th Best Company to Work For in the UK at The Sunday Times Best Companies Awards.
Established in 2001, its insurance arm includes Gibraltar insurers, Markerstudy Insurance Company Limited, Zenith Insurance Plc and Ultimate Insurance Company Ltd plus UK appointed service providers, Markerstudy Limited and Zenith Insurance Management UK Limited, who provide distribution, claims and administrative support.
In 2015, MSG acquired Zenith Marque (previously branded Chaucer Insurance Services Limited) and consumer-facing company Geoffrey Insurance Services previously (formerly Chaucer Direct).

For additional information on the Marketstudy Group visit their Website

1 Comment on "Geoffrey Insurance triumphs at Customer Service Awards 2016"

  1. John Partridge | October 31, 2016 at 12:35 pm | Reply

    I wonder long it’ll take Markerstudy to run this business into the ground, and have to start cutting staff (again).

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