Auxillis shortlisted for two North East Contact Centre Awards The North East Contact Centre awards now…
Tag: Contact Centre
A Day in the Life of A Contact Centre with WFM
Welcome to our world! – Through the eyes of a typical contact centre, Ben Willmott at…
Maintel Helps Derby City Council bring Contact Centre In-House
Maintel helps Derby City Council bring its contact centre support back in-house – Firm wins two…
The Most Annoying Customer Service Phrases
Customers can become easily frustrated when dealing with customer service (CS) agents, especially if they’ve become…
Webhelp Recruit 170 Staff at Dearne Valley Contact Centre
Webhelp Recruit 170 Staff at Dearne Valley Contact Centre Leading global customer experience and business process…
Motivating Contact Centre Staff Keep Your Staff Performing
Motivating contact centre staff – how to keep your staff members performing Motivating employees in a…
AA Ireland selects Sabio to Manage IT Infrastructure
AA Ireland selects Sabio to manage major IT infrastructure investment Best practice customer contact solution, based…
Data Breaches One Thing Lack of communication Is Another
Data breaches are one thing, lack of basic communications is another, says Aspect Software Regular customer…
Interactive Intelligence Positioned Strong Performer for Workforce Optimisation
Interactive Intelligence Positioned as a Strong Performer for Workforce Optimisation Solutions by Independent Research Firm Interactive…
Aspect Software Appoint for Digital Identity Division
Aspect Software appoints at senior leadership level to drive growth of digital identity division Aspect Software,…
Spark Response Secures Contract with Weight Watchers
Spark Response secures contract with Weight Watchers which sees UK customer service operations re-shored to Gateshead…
Aviva Create New Galway Contact Centre Jobs
Aviva, the general insurance company, has announced the creation of 50 new contact centre agent positions…
easyJet Create 37 Jobs at Webhelp Contact Centre
easyJet, Europe’s leading airline has created 37 new jobs at leading global customer experience and business…
ArrowXL Dedicated Wigan Contact Centre Goes Live
Home Delivery company ArrowXL opens dedicated Wigan based contact centre. ArrowXL, the two-man home delivery specialist,…
Hull City Council Agree Outsource Partnership with Civica
Hull City Council agrees Outsource Partnership with Civica to run their contact centre services ahead of…
Eckoh Appoint New Chief Financial Officer, Chrissie Herbert
Eckoh, the global provider of secure payment products and customer contact solutions, is pleased to announce…
Signs of an Industry Leading Customer Service Centre
Seven signs of an industry leading customer service centre – Mats Rennstam, Managing Director, Bright UK…
Interactive Intelligence Visionary in Gartner Magic Quadrant
Interactive Intelligence Positioned as a Visionary in Gartner Magic Quadrant for Contact Centre as a Service,…