Facebook Messenger Conversations In A Contact Centre – Live Demo
As communications are ‘going digital’ the fundamentals of customer engagement are changing. There has been a lot of buzz surrounding messaging and its emerging application for its use in the Contact Centre. With messaging platforms being the preferred customer communication channel, how can the contact centre catch up and start implementing messaging as part of their communications mix.
In this 30 minute webinar, we will be demonstrating Webio handling conversations via Facebook Messenger and how this messaging app is adding real value.
You will see how to:
1. Add Facebook Messenger as an inbound/outbound channel
2. Use chatbots and messaging to best effect
3. Eliminate silos and have single user logins
4. Linking Messenger conversations to other channels
Join Webio on:
Date: Friday 17th February 2017
Time: 10:15 GMT
Duration: 30 minutes
To register for the Webinar Click Here
For additional information on Webio visit their Website