Robots are Coming but are they taking over the Contact Centre?

“The Robots are Coming”… but are they really Taking over the Contact Centre? by Jeremy Payne,…

Aspect Leading Chatbot Revolution to Transform Customer Experience

Aspect Software Leading the Chatbot Revolution to Transform the Customer Experience Via Facebook Messenger Aspect Software…

A four step plan for contact centres to learn from the Military

Contact centres can learn from the Military when it comes to delivering excellent customer service using…

Content Guru to Launch WebRTC Integration for Utilities

Content Guru is set to launch WebRTC integration with its storm® LOSS™ utilities solution at this…

Which? warns of the dangers of a PPI time limit

Which? warns the Financial Conduct Authority (FCA) that its plans to introduce a time limit on consumers claiming compensation for…

Webinar: Scheduling your way to Service Excellence in the Housing Market

Are you ready for the new housing customers? Scheduling your way to Service Excellence This webinar…

DX selects Sabio for telephony infrastructure

Logistics firm DX selects Sabio for telephony infrastructure Successfully replaces over 80 disparate telephony systems with…

Webinar: 5 Contact Centre Best Practices You can implement today

Webinar: Figleaves and Intelecom present 5 contact centre management best practices that you can implement today…

5 Common CX Mistakes in the Contact Centre

5 common CX mistakes in the contact centre, and how to fix them – Stephen Ball,…

Eptica unveils new strategy and branding

Eptica unveils new strategy and branding, focused on enabling meaningful conversations between organisations and individuals As…

Cairn Housing and The Highland Council Enhance Service Delivery

Cairn Housing and The Highland Council enhance service delivery using Netcall’s Customer Experience Manager to deliver…

Are you listening to your customers and agents?

Are you listening to your customers and agents? Find out how listening to both customers and…

Customer Service Skills Every Call Centre Agent Should Have

Call centre agents are on the front lines of customer service, entrusted with the demanding task…

Sweden creates countrywide contact centre using cloud

Sweden creates a countrywide contact centre using cloud based technology from Intelecom Sweden is the first…

How the right solutions make blended contact centres successful

How the right solutions make blended contact centres successful – Clare Angood of Aspect Software looks…

3 Best Practices for Boosting Outbound Results with the Cloud

Outbound dialling technologies have undergone a recent revolution to accelerate sales, boost agent productivity, and increase…

Maintel to acquire Azzurri Communications

Maintel Holdings plc, have announced it has entered into a conditional agreement to acquire Azzurri Communications.…

Contact24 Recruitment Services launched by RSS Group

Regional Recruitment Services (RRS) launch Contact24 – a wholly owned subsidiary of the RRS group of…

Ultracomms Achieves PCI DSS Certification for Cloud Platform

Ultracomms Achieves Payment Card Industry Data Security Standard (PCI DSS) Level 1 Certification for its Cloud…

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