Enghouse Interactive is enabling enterprise customers of its Quality Management Suite (QMS) to bring more emotional…
Tag: Contact Centre
Hybrid Cloud making Impact say Contact Centre Leaders
Organisations using hybrid cloud technologies in their contact centres, are reporting a powerful positive impact on…
Vodafone and EE still failing for customer satisfaction
The latest Which? annual mobile satisfaction survey reveals Vodafone and EE are still performing poorly, with…
Jabra Announces Q2 Cashbacks Promotion
Jabra launches a new offer on professional quality headsets and speakerphones providing its UK and Ireland…
Altitude Software Challenges Contact Centre Staff Creativity
How was your day? Altitude Software launches contest and celebrates life in contact centres worldwide Recent…
What to Consider when Building a UC Strategy
Behind each successful UC deployment is a sound UC strategy. To pave the way for a…
Mitigating security risk by sensitive call recordings
Protecting your legacy – mitigating the security risk posed to businesses by sensitive customer call recordings…
Just What is The Customer Happiness Index?
Just What is The Customer Happiness Index? Alan Weaser of VIRTUATel explains the metrics behind the…
PCI DSS in Contact Centres – Syntec White Paper
PCI DSS in Contact Centres: This updated report presents the findings of our investigation into how…
Capita Signs Gold Partner Agreement with Interactive Intelligence
Capita IT Enterprise Services has signed a Gold Partner agreement with Interactive Intelligence Group Inc. a…
Robots are Coming but are they taking over the Contact Centre?
“The Robots are Coming”… but are they really Taking over the Contact Centre? by Jeremy Payne,…
A four step plan for contact centres to learn from the Military
Contact centres can learn from the Military when it comes to delivering excellent customer service using…
Content Guru to Launch WebRTC Integration for Utilities
Content Guru is set to launch WebRTC integration with its storm® LOSS™ utilities solution at this…
Which? warns of the dangers of a PPI time limit
Which? warns the Financial Conduct Authority (FCA) that its plans to introduce a time limit on consumers claiming compensation for…
Webinar: Scheduling your way to Service Excellence in the Housing Market
Are you ready for the new housing customers? Scheduling your way to Service Excellence This webinar…
DX selects Sabio for telephony infrastructure
Logistics firm DX selects Sabio for telephony infrastructure Successfully replaces over 80 disparate telephony systems with…
Webinar: 5 Contact Centre Best Practices You can implement today
Webinar: Figleaves and Intelecom present 5 contact centre management best practices that you can implement today…