Storacall Announce Launch of Storm Cloud Call Import – Importing calls from the cloud to premise…
Tag: Contact Centre
Thames Water Selects Eckoh To Fulfil Secure Payments Contact
Thames Water Selects Eckoh To Fulfil Secure Payments Contact – Eckoh plc have announced that it…
Jabra Products – AFFORDABLE & EASY in 3 Easy Steps
Choosing Jabra products has never been as AFFORDABLE AND EASY Jabra can provide you with quality…
Echo MS gets Vote from Electoral Commission
Echo Managed Services supports Electoral Commission with EU Referendum campaign Outsourced customer contact specialist, Echo Managed…
Apple Support for WebRTC Accelerates Customer Service
Apple support for WebRTC set to accelerate browser-based customer service – Stuart Dorman, Chief Innovation Officer,…
Is Robotics the right choice for you? asks eg solutions
Is Robotics the right choice for you? Asks eg solutions “Robots are going to take away…
UK Tops ICS European Customer Satisfaction Index
The UK has the highest customer satisfaction rates in Europe, according to a report released by…
How can my contact centre become PCI DSS compliant?
How can my contact centre become PCI DSS compliant? A check list of considerations After three…
What’s the Next big thing in Cloud Contact Centres?
What’s Next with Cloud Contact Centres? asks Enghouse Interactive Like many other sectors, the contact centre…
Customer Contact Innovation Awards Winners Announced
Customer Contact Innovation Awards Winners Announced – Six organisations won prestigious innovation awards for outstanding initiatives…
Customer Loyalty through Excellent Customer Experience
How to secure customer loyalty and profits through providing an excellent customer experience. Steve Shellabear, Managing…
C3 Upgrades Platform to help Contact Centre Clients
C3 upgrades Contact platform to help contact centre clients improve customer service Computer telephony specialist C3…
Nobody is perfect but at least I admit my Miss Steaks
We like to think that this humble website is perfect – we also like to think…
Workers spend 2 years preparing for and attending meetings
UK office workers, and contact centre management, spend two years of their lives preparing for, and…
Intelecom adds softphone capability to cloud-based solution
Intelecom adds softphone capability to the latest release of its cloud-based contact centre solution to build…
Agilisys Contact Centre Quality Monitoring Survey
Agilisys reveals results of first UK Contact Centre Quality Monitoring survey Agilisys has released the findings…
ScottishPower to pay £18m for customer service failings
ScottishPower has agreed to pay £18m concluding an Ofgem investigation into the supplier’s complaint resolution, call…
HomeServe Jobs at West Midlands Contact Centre
West Midlands-based HomeServe hosts recruitment open days to fill around 100 roles Home assistance company is…