New user-friendly process automation that helps maximise productivity and effectiveness Firstsource Solutions Limited have announced the…
Category: – Industry News
Industry news from the UK contact centre industry
Altitude uCI Solution Brings Competitive Advantage to We Fight Any Claim
UK Claims Management Company Profits from Altitude uCI Unified Customer Interaction Solution Flexibility Altitude Software have…
White Paper: How Employee Engagement impacts Customer Service
Good customer service is an attitude not a process A new white paper published by Serco…
Noble Systems Receives 2014 Product of the Year Award
Noble Systems Corporation has received a “2014 Product of the Year Award” from Customer magazine and…
Echo Managed Services helps deliver 400% increase in registrations for RAF Careers
– Echo uses Facebook to enable RAF engagement with potential recruits – Performance secures further customer…
EE Creates Jobs at Contact Centre
EE commits to deliver industry-leading customer service by increasing UK-based customer service resources – Over 1,000…
Evolution Demands New Communication Solutions – Jabra Biz 2300
The contact centre of tomorrow will play an even greater strategic role in shaping brand perception…
Interactive Intelligence Makes Organisational Changes
Interactive Intelligence Group Inc has created three C-level positions to further streamline its operations for improved…
Aspect and Call Design announce UK channel partner agreement
Aspect Software (Aspect), has announced a UK channel partnership agreement with Australian firm Call Design, Aspect’s…
Sinclair Voicenet introduces Analytics-Enabled Quality Management Solution
Sinclair Voicenet has launched QM Plus a new contact centre application from NICE Systems. This analytics-enabled…
Severe Weather Conditions
After several weeks of unprecedented weather causing near biblical floods throughout most parts of the UK…
Noble Systems Selected as one of Region’s Fastest Growing Firms
Noble Systems have announced their selection onto the Greater Manchester Fastest 50 list. Greater Manchester Business…
Jabra to showcase new UC-optimised headset at Connected Business 2014
Jabra to highlight importance of quality audio devices within Unified Communications voice deployments with a new…
Webhelp UK launches partnership with MacMillan Cancer Support
Customer experience management company, Webhelp UK, and charity, MacMillan Cancer Support, have announced plans for an…
A million workers off sick for more than a month – Any in your contact centre?
As many as 960,000 employees were on sick leave for a month or more each year…
Contract with Scottish Power creates new jobs at KC Contact Centres
More than 20 new, permanent jobs could be created at a local contact centre if an…
Contact Centre MOTs set to expire as only half do annual checks
Customer service roadside breakdowns imminent as half fail to perform regular audits Dave Ogden, Account Executive…
Crawley Borough Council’s Contact Centre celebrates 10th Birthday
Originally set up to provide a single point of contact the service continues to deal with…