Echo Managed Services, has won a major contract with the Electoral Commission to provide customer service…
Category: – Contact Centre News
News from the UK contact centre industry
RSVP identified in LSE ‘1000 Companies to inspire Britain’
RSVP Call Centres has been identified in London Stock Exchange’s ‘1000 Companies to inspire Britain’ RSVP…
Omnichannel Is No Longer Optional says Karina Howell
Omnichannel Is No Longer Optional According to Karina Howell, Solutions Marketing Manager at Interactive Intelligence In…
HSBC takes biometrics mainstream in UK contact centres
HSBC takes biometrics mainstream – Stuart Dorman, Head of Apps, Sabio assesses the customer engagement impact…
SJS Solutions & Remego Deliver Best in Class Contact Centre Visuals
SJS Solutions and Remego Deliver Best in Class Contact Centre Visuals for South East Asia’s Largest…
Eptica announces 23% growth in Software as a Service
Eptica announces 23% growth in Software as a Service orders in 2015 – Software vendor expands…
Four things not to do with your agent desktops
Four things not to do with your agent desktops – Sabio’s Stuart Dorman takes a look…
Research Shows Omnichannel Delivers Big Financial Returns
Research Shows Omnichannel Engagement Solutions Deliver Big Financial Returns Independent study found Genesys customers achieved 158%…
Onboarding the Contact Centre Agent is Vital!
Onboarding contact centre agents is vital! It’s the first step to a long and fruitful relationship…
Don’t Ruin Your Own Election Forecast says VoiceSage
Don’t Ruin Your Own Election Forecast – VoiceSage’s Martin Williams sees a worrying parallel between how…
Enghouse Help Contact Centres Punch above their Weight
Enghouse Interactive Helps Mid-sized Organisations Punch above their Weight in Customer Experience – Communications Centre 2016…
Sitel Positioned as a Leader in Gartner Magic Quadrant
Sitel Positioned as a Leader in Gartner Magic Quadrant for Customer Management Contact Centre BPO for…
CardEasy Making Card Payments Secure in Travel Contact Centres
CardEasy leads the way in the travel industry for making card payments secure in contact centres…
Eckoh and West collaborate on new 4-year Global Contract
Eckoh and West collaborate on new 4-year Global Contract with Existing Customer Eckoh plc have announced…
Virgin Trains announce Jobs at Newcastle Contact Centre
Virgin Trains have announced the creation of up to 100 new jobs at their Newcastle based…
Open Doors controls relationship management costs
Open Doors controls relationship management costs with the cloud – Christian philanthropy organisation goes live with…
Webhelp UK Gives Colleague £9,000 New Car Voucher
Webhelp UK has given one lucky colleague a £9,000 voucher to spend on a new car.…
Redwood Technologies Group Achieves PCI DSS Certification
The Redwood Technologies Group Achieves PCI DSS Version 3.1 Certification Redwood Technologies and Content Guru are…