Ascensos partners with DWP to improve job prospects of Isle of Wight’s young people A programme…
Category: – Contact Centre News
News from the UK contact centre industry
VeriCall Announce 118 118 Outsource Contract Win
VeriCall Receives Ministerial Seal of Approval As They Announce 118 118 Contract Win The Scottish Government’s…
3 Steps from WFM to WFO for Exceptional Customer Service
What’s next for WFM? 3 Steps from WFM to WFO for exceptional customer service It’s time…
5 Reasons for Intraday Scheduling in Contact Centres
Keep calm and carry on: 5 Reasons for Intraday Scheduling in Contact Centres The latest WFM…
Bringing Customer Service Into The Digital Age
Bringing Customer Service Into The Digital Age Jeremy Payne, VP of Product Marketing, Enghouse Interactive When…
Noble Gamification Mobile – Product of the Year
Noble Gamification Mobile Named a 2019 Product of the Year Noble Systems is Recognised for Exceptional…
Western Union Customer Journey Transformation
Western Union’s Customer Journey Digital Transformation Fueled by NICE – Innovative NICE Nexidia Customer Journey Optimisation…
ECCCSAs Finalists announced for Largest Contact Centre Awards
ECCCSAs 2019 Finalists announced as tickets for the largest contact centre industry Awards Evening go on…
Noble Systems Sponsor CX Event of the Year
Noble Systems, global leader in omnichannel contact centre technology solutions, is proud to sponsor CXS (Customer…
Speakers Announced at ‘Winning With Complaint Handling’
Awards International announce the full list of companies that will be speaking at this year’s Winning…
CX Rockstar takes the stage at Puzzel Get Connected 2019
CX Rockstar takes to the stage at Puzzel Get Connected 2019 Contact centre event on Thursday…
Increased Government Spend Sees UK Outsourcing Grow
Increased government spending sees UK outsourcing market rebound in Q2 2019 Outsourcing contracts worth £938 million…
BGL Announce New Customer Services Director Lisa Steele
BGL announces new Customer Services Director for BGL Customer Services – Lisa Steele appointed Customer Services…
Atos & NICE Partner – Cloud Adoption for Contact Centre Agents
Atos and NICE inContact Announce Partnership to Fuel Cloud Adoption for Hundreds of Thousands of Contact…
Improve Contact Centre Reporting to Boost CX
How to improve your contact centre reporting and boost customer service To truly gauge the efficiency…
What are the 5 Top Contact Centre Trends of 2019?
The 5 Top Contact Centre Trends in 2019 Todd Carthothers, VP of Sales & Marketing from…
Can Good Customer Service Ever Be Scripted?
Contact Centre scripting isn’t the most talked about customer service topic, nor the most alluring, but…
GDPR – 3 Steps to Contact Centre Compliance
What happens next? 3 Steps to contact centre compliance Rob Crutchington at Encoded looks at the…
Business Systems Awarded Place on G-Cloud 11
Business Systems Awarded Place on G-Cloud 11 Framework Business Systems, a leader in voice recording and…