Enghouse Interactive to Showcase Omni-Channel Contact Centres at GITEX Technology Week
Enghouse Interactive, a leading developer of contact centre software and services, will be showcasing its latest omni-channel contact centre and call accounting solutions on Stand H2-A48 in Hall 2 at the 39th GITEX Technology Week (Dubai World Trade Centre, 6-10 October 2019).
Enghouse will be running live demonstrations throughout the event of their on-premise and cloud contact centre solutions, including Communications Centre (CC) and Contact Centre Service Provider (CCSP). It will also be showcasing Proteus, its advanced business intelligence reporting and analytics application, designed to provide detailed analysis of communications systems, along with its Quality Management Suite (QMS), which features multi-channel recording.
Richard Buckham, channel director, Enghouse Interactive, commented,
“In the last few years we have seen a shift towards cloud-based solutions in the Middle East,”
“Businesses are looking for more flexible cost-based models to deliver contact centre solutions – and moving to the cloud fits well with these aspirations. Enghouse Interactive can cater to these needs as our solutions encompass both cloud and premise based models.”
At GITEX, Enghouse Interactive will be focussing on how its solutions help businesses to enhance the customer journey along with the potential to extend the contact centre through integration with collaboration tools such as Microsoft Teams.
“Improving the customer journey and more specifically, removing customer pain points from first to last touch point is key to customer loyalty and retention,” added Buckham.
“Just one bad experience could lead to the customer never buying from you again. Our solutions help businesses plan and anticipate how the customer is likely to act enabling them to put measures in place to enhance and streamline the customer journey.
Enghouse Interactive will also be joined at GITEX by several of its key partners including Intertec Systems, Metelco, MAK Group and Voxtron Middle East who bring to the table a wealth of expertise in integrating and installing Enghouse solutions along with training and support.
For additional information on GITEX (6th – 10th October 21019) Dubai World Trade Centre Click Here
Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction. The company develops a comprehensive portfolio of customer interaction management solutions. Core technologies include contact centre, attendant console, predictive outbound dialler, knowledge management, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 800 dedicated staff across the company’s international operations.