Adapting Contact Centres to COVID’s Ongoing Crisis Mode
Adapting contact centres to COVID’s ongoing crisis mode – Jeremy Payne, International VP at Enghouse Interactive This year, like many…
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AI-driven Knowledge Management in the Contact Centre
AI-driven knowledge management in the contact centre Steve Nattress, product director, Enghouse Interactive Getting knowledge management right is one of…
How Technology is Revamping Social Housing
Enghouse Interactive webinar to reveal how technology is revamping social housing customer service in the contact centre – Sovereign Housing…
How Edwardian Hotels delivers a truly exceptional personalised experience
Edwardian Hotels, one of the leading luxury hotel and hospitality brands in the UK, will describe how they successfully evolved…
Contact Centres Highlight ‘Security Breaches’ Biggest Video Call Challenges
Gate-crashers at the party’ – A third of contact centre professionals highlight ‘security breaches’ among their biggest video call challenges…
Contact Centre Model: Cost Centre to Revenue Driver
Switching up the contact centre business model from cost centre to revenue driver Steve Nattress, Product Director, Enghouse Interactive Over…
9 out of 10 Contact Centre Staff Set to Leave Jobs in 2021
Nine out of ten contact centre professionals set to leave their jobs in 2021 Survey highlights nearly half of contact…
Majority of Businesses Now Using Office Collaboration Tool
Majority of UK businesses now using an office collaboration tool Enghouse Interactive survey reveals 57% of UK businesses are using…
Why Contact Centre Staff wellness matters more than ever
Feeling Frazzled – Why Contact Centre Staff wellness matters more than ever by Jeremy Payne, International VP, Enghouse Interactive Needs…
Contact Centre Agent Wellbeing in the Hybrid Workplace
Microsoft and Salesforce Join Enghouse Interactive Roundtable to Discuss Agent Wellbeing in the Hybrid Workplace Opportunity to hear from experts…
Enghouse Customer Service Challenge with Free 30-day Trial
Enghouse Interactive’ lays down customer service challenge with free 30-day software trial Giving contact centres the chance to get their…
Hybrid working in a Cloud Contact Centre integrated with Microsoft Teams
Enghouse Interactive Webinar when Microsoft, Hitachi ABB Power Grids and Enghouse Interactive present a real-life success story of moving to…
Contact Centre Solution Achieves Microsoft Certification
Enghouse Interactive’s flagship Contact Centre solution achieves certification under prestigious Microsoft Teams Programme Leading contact centre solution certified to ‘test…
How Teams Can Take Customer Experience to the next level
Enghouse Interactive and Microsoft join forces to host webinar on how Teams can take customer experience to the next level…
Enghouse Interactive Helps Council Solve Resident Queries
Enghouse Interactive helps Mayo County Council contact centre solve resident queries more effectively Mayo County Council is a local authority…
Evros signs Agreement with Enghouse to strengthen Contact Centre Offering
Evros signs partnership agreement with Enghouse Interactive to strengthen contact centre offering to Irish businesses Integration of Communications Center solution…
Enghouse Interactive Promotes Node4 to Silver Partner Status
Enghouse Interactive Promotes Node4 to Silver Partner Status Achievement based on subsidiary, N4Engage’s success in selling Enghouse Interactive contact centre…
The Role Of A Contact Centre Agent Post COVID
Where The Role Of A Contact Centre Agent Fits In A Post COVID World Jeremy Payne, International Vice President, Enghouse…
Enghouse Release Proteus Call Accounting
Enghouse Interactive Releases Proteus Call Accounting Capability for Microsoft Teams New functionality helps businesses manage and maintain their transition to…