3 in 4 Consumers Walk away if Customer Service is Poor
“Tired of waiting” – Three in four consumers ready to walk away if customer service is poor Enghouse Interactive Survey…
“Tired of waiting” – Three in four consumers ready to walk away if customer service is poor Enghouse Interactive Survey…
Customer Service Response Times Guide – Your customers expect rapid responses from your contact centre New guide: how to reduce…
The “Great Expectations” gap – Customers crave great customer service but don’t want to pay a premium – Study reveals…
The customer experience hub – Delivering personalised experiences in contact centres Gary Bennett, VP UKI/MEA/Northern Europe at Enghouse Interactive Over…
Engaged employees: the difference between a successful and struggling contact centre by Judith Schuder, VP of Marketing – EMEA Enghouse…
The 2022 UK Contact Centre Decision-Makers’ Guide – Download the report for free from Enghouse ” The 2022 UK Contact…
Cinos Signs Partnership Agreement with Enghouse Interactive to Strengthen Contact Centre Offering to UK Public Sector UC specialist using Enghouse’s…
The 2021-2022 UK Customer Experience Decision-Makers’ Guide Download from Enghouse Interactive for contact centres The Customer Experience Guide by ContactBabel…
Heineken and ContactBabel join Enghouse in webinar glimpsing into the future of customer experience CX specialists are invited to join…
Heineken and ContactBabel join Enghouse in webinar glimpsing into the future of customer experience CX specialists are invited to join…
How can retail contact centres get ahead of the Black Friday and Christmas rush Gary Bennett, VP UKI/MEA/Northern Europe at…
Enghouse Interactive Releases New Cloud-Based Call Accounting Platform for contact centres The release of Proteus Cloud helps facilitate customer migration…
Adapting contact centres to COVID’s ongoing crisis mode – Jeremy Payne, International VP at Enghouse Interactive This year, like many…
AI-driven knowledge management in the contact centre Steve Nattress, product director, Enghouse Interactive Getting knowledge management right is one of…
Enghouse Interactive webinar to reveal how technology is revamping social housing customer service in the contact centre – Sovereign Housing…
Edwardian Hotels, one of the leading luxury hotel and hospitality brands in the UK, will describe how they successfully evolved…
Gate-crashers at the party’ – A third of contact centre professionals highlight ‘security breaches’ among their biggest video call challenges…
Switching up the contact centre business model from cost centre to revenue driver Steve Nattress, Product Director, Enghouse Interactive Over…
Nine out of ten contact centre professionals set to leave their jobs in 2021 Survey highlights nearly half of contact…