Eradicating The Redial with First Contact Resolution
Eradicating the redial with first contact resolution in the contact centre Simon Adnett, VP of Sales UK, Ireland & MEA,…
Eradicating the redial with first contact resolution in the contact centre Simon Adnett, VP of Sales UK, Ireland & MEA,…
The secrets of closed loop engagements – Delivering great customer service via the contact centre is emerging as a real…
42% of consumers have had it with hanging on hold – Social poll reveals long hold times are the biggest…
Enghouse Interactive webinar to showcase how native Microsoft Teams contact centres transform customer service CX specialists are embracing Microsoft Teams…
Empathising with your contact centre customers in difficult times – How businesses can deliver sensitive customer service Gary Bennett, VP…
KPIs or CX: Redefining Contact Centre Success’ by Gary Bennett, VP UKI/MEA/Northern Europe at Enghouse Interactive For years, the success…
“Tired of waiting” – Three in four consumers ready to walk away if customer service is poor Enghouse Interactive Survey…
Customer Service Response Times Guide – Your customers expect rapid responses from your contact centre New guide: how to reduce…
The “Great Expectations” gap – Customers crave great customer service but don’t want to pay a premium – Study reveals…
The customer experience hub – Delivering personalised experiences in contact centres Gary Bennett, VP UKI/MEA/Northern Europe at Enghouse Interactive Over…
Engaged employees: the difference between a successful and struggling contact centre by Judith Schuder, VP of Marketing – EMEA Enghouse…
The 2022 UK Contact Centre Decision-Makers’ Guide – Download the report for free from Enghouse ” The 2022 UK Contact…
Cinos Signs Partnership Agreement with Enghouse Interactive to Strengthen Contact Centre Offering to UK Public Sector UC specialist using Enghouse’s…
The 2021-2022 UK Customer Experience Decision-Makers’ Guide Download from Enghouse Interactive for contact centres The Customer Experience Guide by ContactBabel…
Heineken and ContactBabel join Enghouse in webinar glimpsing into the future of customer experience CX specialists are invited to join…
Heineken and ContactBabel join Enghouse in webinar glimpsing into the future of customer experience CX specialists are invited to join…
How can retail contact centres get ahead of the Black Friday and Christmas rush Gary Bennett, VP UKI/MEA/Northern Europe at…
Enghouse Interactive Releases New Cloud-Based Call Accounting Platform for contact centres The release of Proteus Cloud helps facilitate customer migration…
Adapting contact centres to COVID’s ongoing crisis mode – Jeremy Payne, International VP at Enghouse Interactive This year, like many…