Bringing Customer Service Into The Digital Age
Bringing Customer Service Into The Digital Age Jeremy Payne, VP of Product Marketing, Enghouse Interactive When organisations embark on the…
Enghouse Interactive
365IT Achieves Gold Status as Enghouse Interactive Partner
365IT Achieves Gold Status as an Enghouse Interactive Partner – Growth in business volume and revenue generation enables 365IT to…
How Collaboration Tools are Transforming Customer Service
“Bringing People Together” – How Microsoft Teams and Other Collaboration Tools are Transforming Customer Service in the contact centre by…
Why Collaboration is Key for the Contact Centre
“Don’t Believe the Hype” – Why Collaboration is Key for the Contact Centre Gary Bennett, Channel Sales Director, UK &…
Enghouse Sign Britannic as Authorised Partner
Enghouse Interactive Signs Britannic Technologies as Authorised Partner – An alliance focused on delivering omni channel contact centre and communication…
Enghouse Systems Acquires ProOpti AB
Acquisition of ProOpti AB expands Enghouse Interactive contact centre product portfolio Enghouse Systems Limited have announced today (14th February 2019)…
Eliminating Nuisance Calls: Tips to Stay Compliant
Eliminating Nuisance Calls – Top Tips to Stay Compliant in your contact centre by Niels Richthof, product manager, Enghouse Interactive….
Removing Consumer Frustration from the Contact Centre Experience
Removing Consumer Frustration from the Contact Centre Experience – Jeremy Payne, International VP Marketing, Enghouse Interactive A growing number of…
ChatBots & AI – Is there really a place for them in Contact Centres?
ChatBots & AI – Is there really a place for them in Contact Centres? Hype or reality the world is…
Enghouse Helps NCH Keep Tenants in the Picture
How the Enghouse Interactive Communications Centre helps Nottingham City Homes Keep Tenants in the Picture Nottingham City Homes is an…
Enghouse CCSP Platform Helps GCI Deliver Omni-channel Contact Centre
Enghouse Interactive’s CCSP Platform Helps GCI Deliver Omni-channel Contact Centre Capability in the Cloud Housing and homelessness charity, Shelter, take…
A Military Mindset Can Drive Contact Centre Success
“Collaboration is the Key” – How a Military Mindset Can Drive Communications and Contact Centre Success by Jeremy Payne, International…
What does GDPR Really Mean for my Contact Centre Operations?
The new European General Data Protection Regulation (GDPR) will come into force across the EU on 25 May 2018. With…
Enghouse Interactive Introduces Contact Centre: Enterprise Version 9.1
Enghouse Interactive Introduces Contact Centre: Enterprise Version 9.1 – Addition of the TouchPoint interface further aligns user experience across portfolio;…
Building a Powerful Sense of Team in the Contact Centre
“Building a Powerful Sense of Team” – How an SAS Mindset Can Help Businesses Survive and Thrive in the Tough…
Enghouse Interactive Signs activereach® as an Authorised Partner
Enghouse Interactive Signs activereach® as an Authorised Partner – Reseller brings breadth of experience & expertise in Enghouse technology and…
Enghouse Interactive Contact Centre Predictions For 2018
2017 is rapidly drawing to a close and our attentions are now turning to the year ahead and what it…
What’s the Favoured Channel in the Contact Centre?
Providing consumer choice in a multi-generational marketplace The French expression plus ça change, plus c’est la même chose, (the more…
Costs Down, Customer Satisfaction Up at Sedgemoor Council
Sedgemoor District Council has transformed its customer service thanks to Enghouse Interactive Communications Centre and Microsoft Skype for Business. Since…