Removing Consumer Frustration from the Contact Centre Experience
Removing Consumer Frustration from the Contact Centre Experience – Jeremy Payne, International VP Marketing, Enghouse Interactive A growing number of…
Enghouse Interactive
ChatBots & AI – Is there really a place for them in Contact Centres?
ChatBots & AI – Is there really a place for them in Contact Centres? Hype or reality the world is…
Enghouse Helps NCH Keep Tenants in the Picture
How the Enghouse Interactive Communications Centre helps Nottingham City Homes Keep Tenants in the Picture Nottingham City Homes is an…
Enghouse CCSP Platform Helps GCI Deliver Omni-channel Contact Centre
Enghouse Interactive’s CCSP Platform Helps GCI Deliver Omni-channel Contact Centre Capability in the Cloud Housing and homelessness charity, Shelter, take…
A Military Mindset Can Drive Contact Centre Success
“Collaboration is the Key” – How a Military Mindset Can Drive Communications and Contact Centre Success by Jeremy Payne, International…
What does GDPR Really Mean for my Contact Centre Operations?
The new European General Data Protection Regulation (GDPR) will come into force across the EU on 25 May 2018. With…
Enghouse Interactive Introduces Contact Centre: Enterprise Version 9.1
Enghouse Interactive Introduces Contact Centre: Enterprise Version 9.1 – Addition of the TouchPoint interface further aligns user experience across portfolio;…
Building a Powerful Sense of Team in the Contact Centre
“Building a Powerful Sense of Team” – How an SAS Mindset Can Help Businesses Survive and Thrive in the Tough…
Enghouse Interactive Signs activereach® as an Authorised Partner
Enghouse Interactive Signs activereach® as an Authorised Partner – Reseller brings breadth of experience & expertise in Enghouse technology and…
Enghouse Interactive Contact Centre Predictions For 2018
2017 is rapidly drawing to a close and our attentions are now turning to the year ahead and what it…
What’s the Favoured Channel in the Contact Centre?
Providing consumer choice in a multi-generational marketplace The French expression plus ça change, plus c’est la même chose, (the more…
Costs Down, Customer Satisfaction Up at Sedgemoor Council
Sedgemoor District Council has transformed its customer service thanks to Enghouse Interactive Communications Centre and Microsoft Skype for Business. Since…
Resellers & Distributors Showcase Contact Centre Solutions at CX17
Leading Communication Resellers and Distributors Showcase Contact Centre Solutions Success at CX17 Annual Enghouse Interactive event brings together key industry…
Analysts Debate ‘the Future of Customer Experience’ at CX17
Analysts to Debate ‘the Future of Customer Experience’ at CX17 – Enghouse Interactive brings together the ‘best of the best’…
Enghouse Interactive Helps Navigate the Digital Divide at CX17
Enghouse Interactive Helps Navigate the Digital Divide at CX17 Customer Experience Event Enghouse Interactive today announced its CX17 customer experience…
CX17 – Take a Leap into the Digital World
CX17 Enghouse Interactive Hosted Event Take a Leap into the Digital World Join the Enghouse Interactive Customer Experience event, CX17…
Ten Reasons to Buy a Predictive Dialler – a Business Guide
“Ten Reasons to Buy a Predictive Dialler” – a Business Guide by Niels Richthof, senior solutions specialist, Enghouse Interactive Waiting…
Enghouse Interactive Releases Communications Centre 10.0
Communications Centre 10.0 – Updated contact centre application enhances agent experience withintelligent SMS routing and integration, task and activity queuing,…
Storacall and Enghouse Partner to Deliver Integrated Call Management and Recording
Storacall Voice Systems has announced that it has signed a new partnership deal with Enghouse Interactive, a leading developer of…