Best Practice: Channel Choice – Putting Customers First
Contact Centre Best Practice: Channel Choice: Putting Customers First The number of channels available to consumers has skyrocketed. Stalwarts such as the telephone, email and…
Enghouse Interactive
Enghouse Signs Partnership Agreement with converse360
Enghouse Interactive Signs Partnership Agreement with converse360 – Strategic Alliance Focused on Product Integration as well as Contact Centre Sales Enghouse Interactive has signed customer…
How UK Contact Centres are Reacting to the threat of COVID-19
Read the latest Inner Circle Guide to Contact Centre Remote Working Solutions, which contains data on how UK Contact Centres are reacting to the threat…
The Green Contact Centre – What it means and matters
Building a greener contact centre – What it means and why it matters today by Jeremy Payne, VP of Product Marketing, Enghouse Interactive While the…
Fighting the impact of Coronavirus in the Contact Centre
Webinar: ” Fighting the impact of Coronavirus by empowering customers to self-serve” We all need to support each other right now. Let us show you…
UK Businesses Struggling to Meet Customer Expectations
UK Businesses Struggling to Meet Customer Expectations Research reveals that only a third (34%) of customer email queries are answered successfully UK businesses are failing…
Enghouse Interactive’s Working From Home – Try Vidyo for Free
Your Free Trial – Real-Time Video Communication Platform To support your business in a time when travel is to be avoided, Enghouse is committed to…
Multi-Generational Consumer Demands in Contact Centres
Meeting Multi-generational Consumer Demands – Jeremy Payne, VP of Alliances, Enghouse Interactive, discusses how your contact centre should address all of the needs of all…
MJ Flood Technology & Enghouse Announce Partnership
MJ Flood Technology and Enghouse Interactive Announce Partnership Dublin based ICT solutions specialists MJ Flood Technology and leading supplier of solutions for customer communications Enghouse…
Dialogic’s software business expands Enghouse’s product portfolio
Enghouse Systems Limited announced today it has acquired Dialogic Group Inc. for a purchase price of approximately $52.0 million, subject to certain adjustments. Based in Parsippany, New…
How to Build the Connected Council Contact Centre
Building the Connected Council Contact Centre” – Turning Technology from a Barrier to a Benefit by Jeremy Payne, VP of Product Marketing, Enghouse Interactive In…
How Contact Centres Can Prepare For A Brexit Blitz
How Contact Centres Can Prepare For A Brexit Blitz – Jeremy Payne Enghouse Interactive looks at how contact centres should prepare for Brexit Deal or…
Acquisition Expands Enghouse Contact Centre Presence in France
Enghouse Systems Limited have announced it has acquired Eptica S.A. which is based in the Paris suburb of Boulogne, France. With trailing annual revenue of…
Free Download – CX Decision Makers Guide 2019-2020
Create exceptional customer experiences and set yourself apart from your competition What do my customers want? Customer experience impacts all areas of your business and…
Delivering Customer Service in the Digital Age
Enghouse Interactive White paper – Delivering Customer Service to contact centres in the Digital Age To explore the impact of the digital revolution and the…
Enghouse Showcase Omni-Channel Contact Centres
Enghouse Interactive to Showcase Omni-Channel Contact Centres at GITEX Technology Week Enghouse Interactive, a leading developer of contact centre software and services, will be showcasing…
Delivering Customer Service in the Digital Age
Delivering Customer Service in the Digital Age – Enghouse Interactive Download The ongoing drive towards automation has the potential to bring far reaching benefits to…
AI and Robots Hold Key to Transform Customer Service
AI and Robots Hold the Key to Transform Customer Service – But Senior Decision-makers Still See Cost-cutting as Main Driver for Automation More than two…
Flexible Working – How Contact Centres Can Benefit
The Onward March to Flexible Working – How Contact Centres Can Benefit by Jeremy Payne, VP of Product Marketing, Enghouse Interactive As lives become increasingly…