Eradicating The Redial with First Contact Resolution
Eradicating the redial with first contact resolution in the contact centre Simon Adnett, VP of Sales UK, Ireland & MEA,…
Enghouse Interactive
Customer Service: The Secrets of Closed Loop Engagements
The secrets of closed loop engagements – Delivering great customer service via the contact centre is emerging as a real…
42% of Consumers Have Had It With Hanging on Hold
42% of consumers have had it with hanging on hold – Social poll reveals long hold times are the biggest…
Enghouse Webinar: Microsoft Teams in Contact Centres
Enghouse Interactive webinar to showcase how native Microsoft Teams contact centres transform customer service CX specialists are embracing Microsoft Teams…
Empathising with your Contact Centre Customers in Difficult Times
Empathising with your contact centre customers in difficult times – How businesses can deliver sensitive customer service Gary Bennett, VP…
KPIs or CX: Redefining Contact Centre Success’
KPIs or CX: Redefining Contact Centre Success’ by Gary Bennett, VP UKI/MEA/Northern Europe at Enghouse Interactive For years, the success…
3 in 4 Consumers Walk away if Customer Service is Poor
“Tired of waiting” – Three in four consumers ready to walk away if customer service is poor Enghouse Interactive Survey…
How to Reduce Response Times in the Contact Centre
Customer Service Response Times Guide – Your customers expect rapid responses from your contact centre New guide: how to reduce…
Customers Crave Great CX But Don’t Want to Pay Premium
The “Great Expectations” gap – Customers crave great customer service but don’t want to pay a premium – Study reveals…
CX Hub Personalised Experiences in Contact Centres
The customer experience hub – Delivering personalised experiences in contact centres Gary Bennett, VP UKI/MEA/Northern Europe at Enghouse Interactive Over…
Engaged Employees: Difference Between Successful & Struggling Contact Centre
Engaged employees: the difference between a successful and struggling contact centre by Judith Schuder, VP of Marketing – EMEA Enghouse…
The 2022 UK Contact Centre Decision-Makers’ Guide
The 2022 UK Contact Centre Decision-Makers’ Guide – Download the report for free from Enghouse ” The 2022 UK Contact…
Cinos Sign with Enghouse to Strengthen Contact Centre Offering
Cinos Signs Partnership Agreement with Enghouse Interactive to Strengthen Contact Centre Offering to UK Public Sector UC specialist using Enghouse’s…
The UK Customer Experience Decision-Makers’ Guide
The 2021-2022 UK Customer Experience Decision-Makers’ Guide Download from Enghouse Interactive for contact centres The Customer Experience Guide by ContactBabel…
Glimpsing into the Future of Customer Experience
Heineken and ContactBabel join Enghouse in webinar glimpsing into the future of customer experience CX specialists are invited to join…
Contact Centre Webinar: The Future of Customer Experience
Heineken and ContactBabel join Enghouse in webinar glimpsing into the future of customer experience CX specialists are invited to join…
How Contact Centres Can Get Ahead of Black Friday Rush
How can retail contact centres get ahead of the Black Friday and Christmas rush Gary Bennett, VP UKI/MEA/Northern Europe at…
Enghouse Releases New Cloud-Based Call Accounting Platform
Enghouse Interactive Releases New Cloud-Based Call Accounting Platform for contact centres The release of Proteus Cloud helps facilitate customer migration…
Adapting Contact Centres to COVID’s Ongoing Crisis Mode
Adapting contact centres to COVID’s ongoing crisis mode – Jeremy Payne, International VP at Enghouse Interactive This year, like many…