The customer experience hub – Delivering personalised experiences in contact centres Gary Bennett, VP UKI/MEA/Northern Europe…
Tag: Enghouse Interactive
Engaged Employees: Difference Between Successful & Struggling Contact Centre
Engaged employees: the difference between a successful and struggling contact centre by Judith Schuder, VP of…
The 2022 UK Contact Centre Decision-Makers’ Guide
The 2022 UK Contact Centre Decision-Makers’ Guide – Download the report for free from Enghouse ”…
Cinos Sign with Enghouse to Strengthen Contact Centre Offering
Cinos Signs Partnership Agreement with Enghouse Interactive to Strengthen Contact Centre Offering to UK Public Sector…
The UK Customer Experience Decision-Makers’ Guide
The 2021-2022 UK Customer Experience Decision-Makers’ Guide Download from Enghouse Interactive for contact centres The Customer…
Contact Centre Webinar: The Future of Customer Experience
Heineken and ContactBabel join Enghouse in webinar glimpsing into the future of customer experience CX specialists…
How Contact Centres Can Get Ahead of Black Friday Rush
How can retail contact centres get ahead of the Black Friday and Christmas rush Gary Bennett,…
Enghouse Releases New Cloud-Based Call Accounting Platform
Enghouse Interactive Releases New Cloud-Based Call Accounting Platform for contact centres The release of Proteus Cloud…
Adapting Contact Centres to COVID’s Ongoing Crisis Mode
Adapting contact centres to COVID’s ongoing crisis mode – Jeremy Payne, International VP at Enghouse Interactive…
AI-driven Knowledge Management in the Contact Centre
AI-driven knowledge management in the contact centre Steve Nattress, product director, Enghouse Interactive Getting knowledge management…
How Technology is Revamping Social Housing
Enghouse Interactive webinar to reveal how technology is revamping social housing customer service in the contact…
Contact Centres Highlight ‘Security Breaches’ Biggest Video Call Challenges
Gate-crashers at the party’ – A third of contact centre professionals highlight ‘security breaches’ among their…
Contact Centre Model: Cost Centre to Revenue Driver
Switching up the contact centre business model from cost centre to revenue driver Steve Nattress, Product…
9 out of 10 Contact Centre Staff Set to Leave Jobs in 2021
Nine out of ten contact centre professionals set to leave their jobs in 2021 Survey highlights…
Majority of Businesses Now Using Office Collaboration Tool
Majority of UK businesses now using an office collaboration tool Enghouse Interactive survey reveals 57% of…
Why Contact Centre Staff wellness matters more than ever
Feeling Frazzled – Why Contact Centre Staff wellness matters more than ever by Jeremy Payne, International…
Enghouse Customer Service Challenge with Free 30-day Trial
Enghouse Interactive’ lays down customer service challenge with free 30-day software trial Giving contact centres the…
Contact Centre Solution Achieves Microsoft Certification
Enghouse Interactive’s flagship Contact Centre solution achieves certification under prestigious Microsoft Teams Programme Leading contact centre…
How Teams Can Take Customer Experience to the next level
Enghouse Interactive and Microsoft join forces to host webinar on how Teams can take customer experience…