Cinos Sign with Enghouse to Strengthen Contact Centre Offering

Cinos Signs Partnership Agreement with Enghouse Interactive to Strengthen Contact Centre Offering to UK Public Sector
UC specialist using Enghouse’s contact centre and quality management suite to offer healthcare and government organisations richer and more flexible customer service delivery.

Enghouse Interactive has announced that leading unified communications specialist, Cinos, has achieved authorised partnership status within its EMEA partner programme.

Cinos will focus on selling two of its partner’s flagship products: the Enghouse Interactive Communications Center (CC) and the Quality Management Suite (QMS) to customers across multiple vertical sectors but primarily into public sector organisations, including UK healthcare and, government agencies.

Richard Evans, chief technology officer, Cinos, said:

“From the early days of Cinos we recognised the need to strengthen our focus on the contact centre market, as we started to see more and more public sector organisations looking for ways to transform the way they engage with the public. Enghouse were a natural choice due to their extensive expertise and experience in the industry, more notably in the public sector and the user-friendly nature of the technology from both user and administor perspectives.”

“We knew that working with Enghouse would complement our existing Cisco UC capability whilst extending to other vendor platforms such as Microsoft Teams, helping ensure we can deliver the ‘better together’ outcome that end customers are trying to achieve”, adds Evans. “We love Enghouse’s versatility and flexibility and saw it as a great opportunity to deliver a longer term, premise and hosted contact centre proposition for our customers.”

Simon Adnett, Account Director, Enghouse Interactive said:

“We’re delighted to be working in partnership with Cinos. The two companies have complementary skillsets and solutions portfolios and great expertise and capability across the core UC platforms. We have already worked well together targeting strong public sector opportunities and we look forward to working with Cinos in the future to further develop the strong synergies between our two organisations.”

Over time, Cinos sees the relationship with Enghouse Interactive evolving to the point that Enghouse contact centre propositions can be decoupled from telephony and unified communications, and offered as part of an omnichannel package, also encompassing self-service and chat bot tools: AI and automation.

 

 

Cinos is a leading audio visual and unified communications specialist which delivers and maintains intelligent video solutions and services to a global marketplace. Founded in 2007, Cinos has established a reputation for delivering the highest levels of quality, service and support. Its continued expansion with regional offices in Europe, North America and Asia allows it to deliver the same high standards globally that it has built its reputation on.

For additional information on Cinos visit their Website

Enghouse Interactive is a subsidiary of Enghouse, a Canadian publicly traded company (TSX:ENGH), which provides enterprise software solutions focusing on remote work, visual computing and communications for next-generation software-defined networks. The Company’s two-pronged growth strategy focuses on internal growth and acquisitions, which, to date, have been funded through operating cash flows. The Company is well capitalized, has nominal long-term debt and is organized around two business segments: the Interactive Management Group and the Asset Management Group.

For additional information on Enghouse Interactive view their Company Profile