It’s the age of the empowered, omnichannel consumer. Armed with multiple devices, consumers use multiple interaction…
Category: – Industry News
Industry news from the UK contact centre industry
How to Integrate Chatbots into the Customer Journey
How to integrate Chatbots into the customer journey – 3 Tips for Success The desire to…
Disconnected Systems are Destroying Customer Experience
When asked, most executives would indicate that one of their strategic priorities is to deliver an…
Vodafone & Webhelp Refurbished Contact Centre
Vodafone UK and Webhelp celebrate £1m refurbishment of Kilmarnock contact centre Vodafone UK and customer experience…
Last Day To Enter The ECCCSA Awards 2018
Last day to enter the European Contact Centre & Customer Service Awards 2018 Did you know…
Apprentice to Troubleshooter for Banking Giants & Local Council
Spark of Genius – “From Apprentice to troubleshooter for banking giants and his local council.” Ewan…
The Future is Bright for NPS in your Contact Centre
A brand like Which? comes with incredible integrity and high customer expectations. The Challenge Being part…
Three Ways to Leverage Workforce Management & Drive ROI
When properly utilized, few contact centre software platforms can outperform Workforce Management in terms of ROI…
Business Systems Gain G-Cloud 10 Certification
Business Systems Gain G-Cloud 10 Certification Helping Boost UK Public Sector Move to the Cloud Business…
Top 5 Tips To Improving Your Customer’s Experience
Top 5 tips for improving your customer’s experience within your contact centre For any business, the…
Digitally Enhance Customer Service. Don’t Fully Automate It
As the saying goes, “A problem shared is a problem halved.” Why then are many organisations…
Eckoh Wins Contract through Capita Partnership
A new contract win with its UK channel partner, Capita Customer Management Eckoh have announced a…
2018/19 UK Contact Centre Decision-Makers’ Guide
The 2018/19 UK Contact Centre Decision-Makers’ Guide (16th edition) With insights built on hard data, the…
The future of the Contact Centre – Genuine Omni-Channel
The future of the contact centre – genuine omni-channel engagement Joe Rabah, Managing Director for EMEA,…
Electricity North West Supercharges Customer Contact
Electricity North West Supercharges Customer Contact with storm® Electricity North West has signed a new contract…
Echo Managed Services Takes Home SWCCF Award
Bristol-based Echo Managed Services is celebrating after being recognised as the Outsourced Contact Centre of the…
Avoid Multi-Channel Mayhem for Effective Customer Service
With a multitude of customer engagement channels today, it is difficult for companies to know where…
10 Reasons to Consider Hosted Workforce Management
10 Reasons to Consider Hosted Workforce Management – Hosted WFM white paper from Business SystemsThis latest…