The State of Digital Care 2018 in the Contact Centre

Conversocial have published their White Paper ‘The State of Digital Care 2018’ A comprehensive analysis of…

Winning Through Excellence in Customer Relationships

How To Be A Driver and Not A Dinosaur: Winning Through Excellence in Customer Relationships Tuesday…

Webinar: Are You Ready for Gen Z? Designing Customer Care

Descriptions vary, but Forbes defines the generation after Millennials, Generation Z, as people born from the…

With GDPR In Effect What Does it Means for Data Analysis?

With GDPR in effect, Peter Dorrington at TTEC, looks at what it means for Customer Data…

CallMiner Introduce Consolidated Platform for Contact Centres

CallMiner Introduces Consolidated Platform for Real-Time and After-Contact Customer Engagement with New Analytics Modules New interaction…

Encoded Launch Secure Customer Engagement Platform

Encoded announces new secure customer engagement platform New platform allows businesses to accept fast, secure payments…

Pindrop Unveils Risk-Based Authentication System For Call Centres

Pindrop, the pioneer in voice security and authentication, today announced Pindrop® Express, a risk-based authentication solution…

Ventrica – Southend’s finest Contact Centre operation?

Imagine the scenario – You’ve got vast experience of the contact centre industry and decide to…

Liquid Voice Adds Real-Time Voice Analytics For Contact Centres

Liquid Voice, a leading provider of interaction recording, quality management and analytics, has announced the immediate…

Will AI Eliminate Humans In The Retail Contact Centre?

When it comes to artificial intelligence, one of the most common questions in the mind of…

Jabra Reveals Top Workplace Productivity Trends

Working from home now considered the most productive option while noisy colleagues are biggest distraction to…

The Rise of the Collaborative Contact Centre

The Rise of the Collaborative Contact Centre – John Finch, AVP Product Marketing, RingCentral Traditional contact…

Can Successful Automated Customer Self-Service Be Achieved?

Successful automated customer self-service can only be achieved through mastery of natural language processing, says Aspect…

Geoffrey Insurance takes part in Tunbridge Wells’ Soapbox Race!

Geoffrey Insurance takes part in first Tunbridge Wells’ Soapbox Charity Kart Race! On Saturday 16th June…

White Paper: Analyzing and Shaping Customer Journeys

Altocloud White Paper: Analyzing and Shaping Customer Journeys When you can anticipate customer needs, you can…

Sytel Launch AI Contact Centre Dialer

With immediate effect, Sytel announces the availability of the Sytel AI contact centre Dialer. The product…

De-scope to Protect Customer Payment Details from Hackers

“De-scope to protect customer payment details from hackers” urges PCI Pal, in light of high-profile data…

NICE inContact CXone Wins at Global Contact Centre Awards

NICE inContact CXone Named Best New Technology Solution by ICMI Global Contact Centre Awards NICE inContact…

Business Use Of Voice Tech To Triple In Next 12 months

Business Use Of Voice Technology To Triple In Next 12 months According To Pindrop’s Latest Survey…

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