Noble Systems Download: Enhancing Quality & ROI with Gamification + Speech Analytics within the contact centre
The narrative around measuring quality is traditionally boring. Embracing technology can make it fun and engaging.
In this case study you’ll learn how a global sales & marketing services provider used gamification and speech analytics to target quality improvements and increase engagement across a large and logistically disparate division, leading to record-high quality scores and ROI.
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Noble Systems is a global leader in the customer communications industry, providing innovative solutions for Contact Centre, Workforce Engagement and Analytics technologies. Tens of thousands of agents at client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of inbound, outbound and omnichannel contact processing, strategy planning, resource management and compliance tools for companies of all sizes. Our premise, cloud and innovative premise/cloud hybrid platforms include ACD, predictive dialling, blended processing, recording and monitoring, IVR, messaging, interaction analytics, robotic process automation, decisioning, workforce management and gamification. With a portfolio of 200 patents and growing, Noble leads the way in pioneering solutions for the contact centre market.