Gamification can be used effectively within Hybrid contact centre
How gamification can be used effectively within the hybrid contact centre IPI Craig Farley As we slowly emerge from lockdown…
Gamification
Noble Receives Award for Gamified Learning Management System
Noble Systems Receives “2020 Workforce Optimisation Innovation Award” for its Gamified Learning Management System Noble Systems, a global leader in…
Enhancing Quality & ROI with Contact Centre Gamification
Noble Systems Download: Enhancing Quality & ROI with Gamification + Speech Analytics within the contact centre The narrative around measuring…
Noble Systems Introduces Noble Gamification 2.0
Noble Systems Introduces Noble Gamification 2.0 – Unified contact centre technology leader adds mobile app and new tools for employee…
Noble Gamification Mobile – Product of the Year
Noble Gamification Mobile Named a 2019 Product of the Year Noble Systems is Recognised for Exceptional Innovations in Customer Contact…
Contact Centre Agent Engagement & Performance
Using Gamification to Power Contact Centre Agent Engagement & Performance Gamification has become a significant component in the contact centre…
WorkRush: Working 9 to 5: What a Way to Earn a living!
Working 9 to 5: what a way to earn a living! eg solutions brings gamification to the back office with…
5 Myths about Gamification from Intelecom
Engagement is the purpose of games and gamification,so sometimes a bit of fun is exactly what you need to get…
Gamification: The Business Case White Paper Download
Gamification White Paper: The Business Case for Gamification Gamification sounds like the latest fad, maybe even a lot of hype…
Verint Expands Customer Engagement Optimisation Portfolio with Gamification
Verint Expands Customer Engagement Optimisation Portfolio with the Addition of Gamification – Complements Existing Verint Solutions; Helps Organisations Drive Employee…
Gamification and Delivering a Great Customer Experience
Gamification and Delivering a Great Customer Experience – For contact centres, delivering a great customer experience serves as a key…
Capita Survey Confirms Gamification holds the key to operational benefits
Capita Survey Confirms Gamification holds the key to operational benefits but less than half of organisations familiar with concept, survey…
Synthetix discusses Gamification – Get your contact centre game on!
Customer relationship management is important for any contact centre to deliver the best customer experience possible. However multi-channel online customer…
Gamification could need a makeover according to Sunrise Software Survey
Gamification could need a makeover despite increases in productivity and customer satisfaction shows Sunrise Software survey It’s a business strategy…
Contact Centre Gamification Product and Market Report 2014/15
Research and Markets has announced the addition of the “2014 – 2015 Contact Centre Gamification Product and Market Report” report…
3 Tips to Minecraft Your Contact Centre!
If you have kids under 12 years old, chances are you have heard more than you ever wanted to about…
The Beautiful Gamification
Craig Pumfrey, Vice President Marketing EMEA at NICE Systems The football season is finished but with England Manager, Roy Hodgson,…
The Business Case for Gamification
Increased Productivity – the real reason for introducing gamification to your organisation Gamification sounds like the latest fad, maybe even…
How Gamification Improves Contact Centre Performance
Gamification sounds like some animated hero taking giant leaps, completing levels and providing simple entertainment. Wrong. Gamification is not about…