Enghouse Interactive White paper – Delivering Customer Service to contact centres in the Digital Age
To explore the impact of the digital revolution and the advancement of AI in the work place, we surveyed frontline employees working in a customer service environment to find out how it is affecting their roles.
This whitepaper puts these results into context of the wider debate around the role of the customer service employee in the era of automation and AI. Download the report and find out if;
• Businesses are leaving their employees behind on the digital journey and failing to engage them properly
• Employers are allaying any concerns their employees have about the digital future and their role within in it.
• Employees see the advancement of AI and Automation as an opportunity or threat
To find out what employees really think of the encroachment of AI and automation in the work place download our whitepaper for the full picture.
To download the ‘The Digital Revolutions Needs you’ White Paper Click Here
Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction. The company develops a comprehensive portfolio of customer interaction management solutions. Core technologies include contact centre, attendant console, predictive outbound dialler, knowledge management, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 800 dedicated staff across the company’s international operations.