DBS Data Launches Verifi Real-Time Capture and Customer Insight Solution – Delivering Data as a Service…
Category: – Products
Sabio deploys Avaya Video Cconferencing Infrastructure
Sabio deploys Avaya video conferencing infrastructure Avaya Scopia® HD video conferencing solution to enhance customer support…
Videlica launches Virtual Queuing App for Apple Watch
Videlica gets Virtual Queuing for iPhone ready for Apple Watch device ahead of launch Videlica extends…
Verint Expands Customer Engagement Optimisation Portfolio with Gamification
Verint Expands Customer Engagement Optimisation Portfolio with the Addition of Gamification – Complements Existing Verint Solutions;…
Zendesk Introduces Zopim Premium Live Chat
Zendesk Introduces Zopim Premium Live Chat for Larger Teams New Plan Provides Tools for Managing Growth…
eg Solutions Enterprise Workforce Optimisation Suite
eg solutions continues to drive the market with the most complete Enterprise Workforce Optimisation suite for…
Noble Systems Enterprise Solution chosen by PT Services Group
Noble Systems Enterprise Contact Centre Solution chosen by The PT Services Group – Premier prospecting organisation…
Agent Unveil the Innovative AG Headset Range
Agent, the leading UK producer of high quality telephony products, today unveils the latest evolution in…
Cognia expands cloud compliance presence in Australia
Cognia expands global cloud compliance presence with Australia launch – Strategic partnership with IP Solutions International…
Verint Extends Customer Engagement Optimisation
Verint Extends Customer Engagement Optimisation Vision with Latest Advancements – User Experience and Advanced Analytics Headline…
New Jabra Stealth UC is Skype for Business Certified
Coinciding with the launch of Skype for BusinessTM, Jabra is responding to the increasing demand for…
Interactive Intelligence Launch PureCloud
Interactive Intelligence has launched its latest cloud services for enterprise collaboration and communications: PureCloud Collaborate℠ and…
Aspect Software Introduces Experience Continuity
A new study from Aspect Software found that the top customer service frustration for consumers today…
Enghouse Interactive Updates Contact Centre Enterprise
Enghouse Interactive have introduced PRC 3 to version 9 of its Contact Centre: Enterprise (CCE), a…
SJS Solutions cross the last U.S. frontier!
Alaska’s largest water and waste water company, Anchorage Water & WasteWater Utility become Alaska’s first company…
Sabio OnDemand delivers Avaya as part of hosted contact centre offering
Sabio has launched Sabio OnDemand – a powerful, fully-integrated hosted offering that provides contact centre operators…
SJS Solutions improve customer care standards for In Practice Systems
SJS Solutions improve customer care standards for In Practice Systems (INPS), the 2nd biggest healthcare IT…
Noble Systems Releases Noble Maestro Version 8
Noble Systems have announced the release of Noble® Maestro Version 8, an update of the company’s…
Aspect Software Workforce Optimisation 8.1
Aspect Software announces Aspect EQTM Workforce Optimisation 8.1, unified WFO platform Aspect EQ Workforce Optimisation 8.1…