Interaction Optimiser helps service organizations of all sizes successfully execute customer interaction strategies by aligning available…
Category: – Products
Aspect Software Fills the Skies With Cloud-Based Deployment Solution
Aspect Software Fills the Skies With Cloud-Based Deployment Solution Aspect Software announced Aspect Hosted, a superior…
Teleopti adds mobility and gamification to Teleopti WFM
Teleopti has added mobility and motivational gamification to its latest version of Teleopti WFM. Employees are…
CallMiner Launches Speech Analytics Results Assurance Programme
CallMiner have announced the introduction of CallMiner RPM, the industry’s first speech analytics results assurance programme.…
Syntec partners with Worldpay for secure CardEasy phone payment processing
Worldpay, a global leader in payment processing, risk and alternative payments, and Syntec, a leading cloud…
Aspect Software’s cloud-optimised Unified IP 7.3
Aspect Software’s cloud-optimised Unified IP 7.3 offers new compliance features, greater TCO • New compliance features…
SJS Solutions launches Optymyse
SJS Solutions have launched their latest suite of audio visual communication solutions Optymyse™ 4.1 specifically aimed…
Verint Expands Adtech Global Partnership
Adtech Global Now Offers Verint Contact Centre Services and Cloud-Based Workforce Optimisation Solution to EMEA Customers…
Verint Workforce Optimisation Solution Available for Mobile Platforms
Verint® Systems Inc have announced that its Verint Mobile Workforce Optimization (WFO) solution is now available…
Create Your Own Contact Centre Assessment and Skills Testing
Assessment and Skills Testing – Totally tailored assessments with Question Builder Within FastPath there is the…
Sunrise Software announces latest version of Sunrise Wallboard
Sunrise Software announces latest version of Sunrise Wallboard providing faster, user friendly screens for critical Service…
NICE Brings 100% Real Time to the Contact Centre
NICE transforms customer service into a real-time engagement experience, providing today’s customers the right service immediately…
Storacall – Cost effective call recording for contact centres
Storacall have over 45 years experience in the development, implementation and support of contact centre call…
Fighting fraud with voice biometrics
Nuance Communications has announced a partnership deal with TRUSTID, a provider of contact centre authentication technology,…
Infinity CCS & Transversal launch the ‘Knowledge Desktop’
Infinity CCS and Transversal team up to improve contact centre efficiency and customer experience with the…
Aspect Software announces collaboration with ComSys
Aspect Software have announced its collaboration with ComSys, an Aspect Software partner for 15 years specialising…
Mitel Enhances Customer Service for South Lakeland and Eden District Councils
Mitel® has delivered a contact centre solution to South Lakeland and Eden District Councils in Cumbria,…
LiveOps Announces CTI Integration with Microsoft Dynamics CRM
LiveOps have announced the launch of the LiveOps for Microsoft Dynamics CRM. LiveOps for Microsoft Dynamics…