Aspect: How is your contact centre reducing fraud?


Did you know?

• By 2017 transactions made on mobile devices will be $1.5 trillion but fraud is increasing at an even faster rate.

• Losses on purchases using a card remotely, such as online, over the phone or by mail order, increased by 10pc in 2014 to £331.5 million

How can you combat fraud and ensure your customers experience remains positive?

As retailers and banks introduce new channels of engagement with their customers, the buildup of micro customer experiences becomes more complicated to manage and therefore less secure.

Your challenge is to reduce fraud while keeping transactions in motion.

Aspect works with retailers, banks and financial services globally to optimise every facet of customer engagement by deploying sophisticated fraud detection and multi-factor authentication technology.


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