Supercharge your Avaya contact centre investment with IPI – Selecting a contact centre platform is a…
Category: Editorial Category
The Inner Circle Guide to Omnichannel for Contact Centres
“The Inner Circle Guide to Omnichannel” for contact centres based on surveys with over 200 UK…
ECCCSA Awards 2021 Nominations – Now Closed
The 2021 European Contact Centre & Customer Service Awards close for nominations at midnight this Friday,…
Contact Centre Absenteeism: More Flexibility is the Cure
Absenteeism among contact centre agents has been a persistent problem for years, with many businesses dedicating…
White Lies That Leave UK Companies in the Dark about CX
White lies leave UK companies in the dark – MaxContact survey reveals that nearly a quarter…
Strong Authentication: Things every Merchant needs to know
Strong Customer Authentication: Three things every merchant needs to know – With online fraud on the…
Webhelp Acquires OneLink to Expand Operations
Global BPO Webhelp Acquires OneLink to Expand contact centre Operations for Customer Experience Services and Solutions…
Most Companies Don’t Know What Customers Think
Most Companies Don’t Know What Customers Think – “Most firms are not very good at listening…
Supporting Contact Centre Recruitment with Cost-Free Service
Cost-free contact centre recruitment service is ready when you are A cost-free recruitment and training service…
NICE Redefines Conversational AI for Digital Experiences
NICE Redefines Proactive Conversational AI for Digital Experiences With CXone SmartReach With the addition of CXone…
Northern Powergrid set to Transform Contact Centre
Northern Powergrid to transform contact centre and enhance customer support in partnership with Tata Consultancy Services…
How Technology is Revamping Social Housing
Enghouse Interactive webinar to reveal how technology is revamping social housing customer service in the contact…
Mapping the Full Customer Journey. Voice Matters
Mapping the Full Customer Journey – 3 Reasons Why Voice Matters to your contact centre and…
Getting Real About Real-time Agent Guidance
Contact Centre Webinar: Getting Real About Real-time Agent Guidance – CallMiner 15th July and 20th July…
How Tokenisation Can Improve the Customer Experience
How using tokenisation can improve the customer experience offered by your contact centre A customer’s experience…
9 in 10 UK Executives are now looking to AI to improve CX
9 in 10 UK executives are now looking to AI to improve CX, new Odigo contact…
HMCTS Opens Service Contact Centre in Salford Quays
HMCTS Opens Service Contact Centre in Salford Quays -The centre will support people with queries about…