Contact centre Outsource company Echo Managed Services appoints customer services director to its board Rachael Merrell…
Category: Editorial Category
BDO Enhances Global Communications With 8×8 XCaaS
BDO Enhances Global Communications, Collaboration, And Customer Engagement With 8×8 XCaaS™ Leading Public Accounting, Tax, and…
European Contact Centre & Customer Service Exchange
European Contact Centre & Customer Service Exchange – Virtual Event 29-31st March 2022 Giving you the…
Agent Management Solutions: Ask the Right questions!
Selecting Agent Management Solutions – are you asking the right questions? Ross Daniels at Calabrio looks…
Selecting Agent Management Solution: Ask Right Questions
Selecting Agent Management Solution: Ask the Right Questions – New Report to download from Calabrio Changing…
A Guide to Recruitment and Retention in your Contact Centre
Recruitment and Retention in your Contact Centre A guide to recruiting the best talent for your…
PCI Pal Announces Global Partnership with VoiceFoundry
PCI Pal announces new global partnership with VoiceFoundry, a TTEC Digital Company PCI Pal, the global…
eBook: How 6 leading brands use customer insights
eBook: How 6 leading brands use customer insights – Download the CallMiner eBook NOW! Some brands…
Dataphiles & Infobip Take Patientcomms to New Heights
Dataphiles and Infobip take patient comms to new heights by evolving channel partnership The launch of…
CC33 Announce Charity Partnership with Cash for Kids
CC33 announce charity partnership with Cash for Kids with ambitious £10,000 fundraising goal Leading Sheffield-based contact…
Reed in Partnership Cloud Contact Centre Platform
Reed in Partnership Embark on Its Exciting Growth Journey With the Help of a Cloud Contact…
PCI Pal Shortlisted for Best Compliance Product in CX Awards
PCI Pal® shortlisted for the Best Compliance Product in the CX Awards 2022 PCI Pal®, the…
Achieve your Business Outcomes with IPI Cloud AI
Achieve your business outcomes with IPI Cloud AI – cloud-based self-service apps A lot of businesses…
How to Keep your Contact Centre Ahead of the Curve
Find out how to keep your contact centre ahead of the curve – Get the eBook:…
eGain Knowledge Hub Receives ServiceNow Certification
eGain Knowledge Hub receives ServiceNow Built on Now certification -Top-rated knowledge management solution integrates with ServiceNow…
Banishing Complexity – 5 ways to Turn Theory into Practice
Banishing Complexity – 5 ways to Turn Theory into Practice- Ross Daniels at Calabrio shares his…
NICE Google Partnership CXone to Chrome Enterprise
NICE Expands Partnership with Google, Adding CXone to the Chrome Enterprise Recommended Programme NICE announces CXone…
Why 2021 was the Catalyst for Change in Contact Centres
A year to build on: why 2021 was the catalyst for change in contact centres Marco…