The 5 Principles of Good, sorry great, Customer Service in your contact centre. As customer experience…
Category: Editorial Category
Recruitment & Retention in your Contact Centre
Recruitment and retention in your contact centre – Download the eBook from MaxContact In the face…
Lemon Contact Centre – Adding Zest to European Tech Firms
Lemon Contact Centre – Exporting services to European Tech Firms adds zest to Lemon’s client roster.…
How to make your Hybrid Workforce PCI Compliant
How to make your hybrid workforce PCI compliant – empowering contact centre agents to work from…
The Hidden Costs of Contact Centre Licencing
The Hidden Costs of Contact Centre Licencing – Traditional perpetual licence? Flexible subscription-based model? What’s the…
Multilingual Contact Centres Facing Challenges Recruiting Agents
Multilingual contact centres facing challenges recruiting language capabilities – Research released today by the CCMA (Call…
Awards Celebrate Inclusive Contact Centre Industry
Awards shortlist celebrates Wales’ inclusive contact centre industry – The shortlist has been announced for the…
MeTMi Uses Noetica Synthesys™ for Inbound Call Handling
MeTMi Uses Noetica Synthesys™ for Inbound Call Handling Across its European Contact Centre Operations Noetica –…
KPIs or CX: Redefining Contact Centre Success’
KPIs or CX: Redefining Contact Centre Success’ – Gary Bennett, VP UKI/MEA/Northern Europe at Enghouse Interactive…
What do Contact Centre Customers Really Think?
Understanding what contact centre customers really think – A CCMA research paper sponsored by Odigo How…
Artificial intelligence’s time is now for the Contact Centre
Artificial intelligence’s time is now for the Contact Centre – By Richard Billington, Chief Technology Officer…
BT Group announces New Flagship Sheffield Office
BT Group has today unveiled plans to open a multi-million-pound new building in the heart of…
Brands Are Under Pressure to Differentiate via CX
Brands Are Under Pressure to Differentiate via CX – That’s Why the Convergence of Contact Centres,…
Omningage Connect and Chatbots – doing more with a lot less
Omningage Connect and Chatbots – doing more with a lot less in your contact centre as…
Voice needs to be Part of Digital CX – Not the Legacy Annoyance
Voice needs to be part of the digital CX – not the legacy annoyance – Article…
Content Guru in Magic Quadrant for Contact Centre as a Service
Content Guru Listed in 2022 Gartner® Magic Quadrant™ for Contact Centre as a Service Content Guru…
More than 4 in 5 calls to 999 are not life-threatening
More than 4 in 5 calls to 999 are not life-threatening, say almost half of NHS…
Odigo Download: How to Make the Most of Contact Centre Data
How to make the most of contact centre data – An Odigo practical guide – Free…
Infobip Integration for HubSpot to Enhance CX
Infobip builds an integration for HubSpot to enhance customer experience in the contact centre Integration helps…