Stagecoach, the UK’s largest bus and coach operator, have officially opened their new flagship contact centre within their Headquarters in Perth, Scotland
The contact centre, officially opened 19th May 2022, will provide its customers with one point of contact from timetables to smartcards, lost proprery to feedback and employs over 60 new customer service advisors and team leaders.
Carla Stockton-Jones, UK Managing Director for Stagecoach, commented,
“This is a clear demonstration of our commitment to providing the best possible service to customers in our drive to a cleaner, greener country and also marks another major milestone in our customer transformation strategy,”
“There is a huge opportunity to attract people to more sustainable public transport in the years ahead as national governments look to move to net zero. Delivering the best experience to every single customer is central to helping people make the switch away from cars to public transport.”
David Littlejohn, Head of Planning and Development and Chief Planning Officer for Perth and Kinross Council, said:
“Stagecoach’s history in Perth stretched back more than four decades and this is a tremendous vote of confidence in the city and its workforce.
Sustainable transport is crucial in the fight against climate change and this new customer contact centre will make it easier for people to leave the car at home and travel in a more environmentally friendly way.”
Stagecoach is one of Britain’s leading public transport businesses, helping connect communities for 40 years.
Our team of 24,000 people and our 8,300 buses, coaches and trams are part of the fabric of daily life in England, Scotland and Wales.
We connect people with jobs, skills and training, bring customers to our high streets, connect tourists with visitor attractions, and draw families, friends and communities together.
Stagecoach is Britain’s biggest bus and coach operator. We run megabus, the market-leading value coach operator, and Scottish Citylink, which connects 200 locations across Scotland. In Sheffield, we also operate the Supertram light rail network.
For additional information on Stagecoach visit their Website