How OMNINGAGE will minimise your time to value and maximize your cloud ROI Beginnings As my…
Category: Editorial Category
Odigo Joins Pega Partners Programme & Adds New Solution
Odigo Joins Pega Partners Programme and Adds New Solution to Pega Marketplace Odigo, a leading global…
Understanding the Importance of the Contact Centre
Understanding the Importance of the Contact Centre – Improve your contact centre offering The last few…
The Ultimate Contact Centre Training Guide – Download NOW
The ultimate contact centre training guide -72% of contact centre agents say they need better training…
Making Space for Contact Centre Agent Wellbeing
Making space for contact centre agent wellbeing – Melissa Cowdry Field Marketing Director – UKI –…
When AI goes Awry; 5 Contact Centre Transformation Mistakes to Avoid
When AI goes awry; five contact centre transformation mistakes to avoid Jonathan Rosenberg, CTO and Head…
Half of UK Plagued by Increased Cold Calling from Contact Centres
Almost half of UK plagued by increased cold calling from contact centres according to survey from…
Is The Misalignment of CX priorities Driving You Round The Bend?
Is the misalignment of CX priorities driving you round the bend? Join IPI for world-class driving…
UK National Contact Centre Awards Winners Announced
UK National Contact Centre Awards winners announced to biggest audience ever On Monday night the winners…
Sensée’s Jo Hodge named Outsourced Contact Centre Manager of the Year
Sensée Service Delivery Manager Jo Hodge has been named the Gold winner in the ‘Outsourced Contact…
ResQ Sweeps Up Gold at UK National Contact Centre Awards
ResQ, the UK’s leading outsourced contact centre specialist, has picked up gold in not just one,…
CallMiner Introduce Workforce Intelligence to Elevate Agent Experience
CallMiner Introduces Combined Workforce Intelligence Capabilities to Elevate Contact Centre Agent Experience and Drive Improved Customer…
Is it Time to Retire Average Handling Time in Contact Centres?
Is it time to retire average handling time in Contact Centres? Steve Owens Account Director at…
Contact Centre White Paper: How to Prepare for PCI DSS v4.0
Contact Centre White Paper: How to Prepare for PCI DSS v4.0 – Download the Free White…
3 in 4 Consumers Walk away if Customer Service is Poor
“Tired of waiting” – Three in four consumers ready to walk away if customer service is…
So what has the smartphone ever done for customer service?
So what has the smartphone ever done for customer service? Tim Pickard, Chief Marketing Officer, Sabio…
Jabra Engage 55: The Ultimate Portable Professional Headset
Jabra Engage 55: the portable professional headset, designed for ultimate call security and quality – Ultra-secure…
ScS Choose SVL & NICE to Drive New Era of Omni-Channel CX
ScS choose SVL and NICE CX One to drive a new era of omni-channel customer experience.…
Freshworks & PCI Pal Partner to Futureproof Card Payments
Freshworks & PCI Pal partner to futureproof omnichannel payment security for Bensons for Beds Following a…