Odigo Joins Pega Partners Programme and Adds New Solution to Pega Marketplace
Odigo, a leading global provider of Contact Centre as a Service (CCaaS) solutions, today announced that it has joined the Pega Partners programme. The Pega Partners programme extends customers’ investments with Pega solutions with out-of-the-box solutions that are readily available to accelerate their time to market.
Odigo’s Contact Centre as a Service (CCaaS) solutions facilitate communication between large organisations and individuals using a global omnichannel management platform. With its innovative approach based on empathy and technology, Odigo enables brands to connect through the crucial human element of interaction, while also taking full advantage of the potential of digital. A pioneer in the customer experience (CX) market, the company caters to the needs of more than 250 large enterprise clients in over 100 countries.
Pega’s low-code platform for AI-powered decision-making and workflow automation helps the world’s leading organisations optimise every customer interaction on any channel and maximise customer value. Odigo telephony features integrate with Pega Customer ServiceTM to empower agents and deliver value by managing every customer relationship while maintaining a commitment to low business complexity. Odigo provides open computer telephony integration (CTI) and worldwide telco coverage directly into the Pega Platform TM to boost contact centres’ CRM functionalities.
This partnership between Odigo and Pega will help large organisations that prioritise accuracy and efficiency meet their business goals. By leveraging the robust capabilities of Odigo TM and the Pega PlatformTM, organisations will benefit from the ability to create even more value and achieve new ROI within their contact centres.
Jason Masciarelli, VP, New Channels & Pega Ventures, Pega, said,
“As customers’ expectations continue to increase, organisations need the tools to be able to engage with them in the right way during every interaction. Independent software vendors like Odigo are critical parts of our ecosystem as they extend the value of Pega and help clients achieve these customer engagement goals,”
“Combining Pega’s powerful customer engagement solutions with Odigo’s 35 years of voice technology experience will help businesses significantly enrich their customers’ experience.”
Thibaud Pietri, Chief Product Officer at Odigo, states,
“As a Contact Centre as a Service (CCaaS) solution provider, Odigo is committed to scalability and openness, and we are proud to be the first CCaaS vendor joining the Pega Partner programme,”
Odigo provides Contact Centre as a Service (CCaaS) solutions that facilitate communication between large organisations and individuals thanks to a global omnichannel management solution. Thanks to its innovative approach based on empathy and technology, Odigo enables brands to connect with the crucial human element of interaction while also taking full advantage of digital possibilities. A pioneer in the customer experience (CX) market, the company caters to the needs of more than 250 large enterprise clients in over 100 countries.
. This can help contact centres promote healthy culture by looking at the big picture across a range of metrics, including AHT, then digging down to gain insights into the ones which support their values.
For additional information on Odigo view their Company Profile