Sabio Group secures multi-year contact centre contract with Journeycall, part of ESP Group » Sabio will…
Category: Editorial Category
Contact Centre Academy Tackle the Contact Centre Talent Shortage
Reed Talent Solutions partners with the UK National Contact Centre Academy to tackle the contact centre…
FourNet Awarded Top Tier Gamma Platinum Partner Status
FourNet awarded top tier Gamma Platinum Partner status – Fast-growing tech firm proudly attains highest partner…
Puzzel takes Connected Customer Experience to Next Level
Puzzel takes the connected Customer Experience to the next level with the launch of Sales Intelligence,…
Selecting Partners for Contact Centre Transformation?
New research highlights critical considerations when selecting partners for contact centre transformation. The latest research released…
Contact Centres must do more to Support Vulnerable Customers
Contact Centres must do more to support vulnerable customers during economic crises, says HGS Economic challenges…
Smart Ways Contact Centres Can Achieve More and Regret Less
Smart Ways Contact Centres Can Achieve More and Regret Less As consumers tighten their belts and…
Noetica Finalist for Global Top Ranking Performers Awards
Noetica Finalist for ContactCenterWorld 18th Annual Global Top Ranking Performers Awards Noetica have announced that it…
Using First-Party Data Improves Customer Experiences
Nine Out of 10 Companies Report that Using First-Party Data Improves Customer Experiences, Twilio Research Shows…
ResQ Creating 290 New Contact Centre Jobs in Hull
ResQ takes second floor of historic Hammonds of Hull building, creating 290 new contact centre jobs…
ChatGPT Will Augment Contact Centre Agents – Not Replace Them
ChatGPT Will Augment Contact Centre Agents – Not Replace Them Neil Glover, Senior Director, Client Solutions…
Outbound with Omningage – What you need to know
Outbound with Omningage – What you need to know on how to improve your contact centre…
Navigating Change: 5 Key Contact Centre Trends
Navigating Change: 5 Key Contact Centre Trends – Free Report Download from Enghouse Interactive The latest…
Experts Bring Cloud-Based Tech to Contact Centres for Refugees
UNHCR Partners with UNICC and Leading Industry Experts to Bring Cloud-Based Technology to Call Centres for…
Calabrio ONE is Now Listed on Genesys AppFoundry
Calabrio ONE is Now Listed on Genesys AppFoundry- True-cloud, workforce-performance leader combines WEM suite with Genesys…
Navigating a Turbulent Economy with Customer Engagement
Navigating a turbulent economy with customer engagement and automation platforms Citizens and organisations are struggling amid…
Lemon Contact Centre Shortlisted for Five Awards
Lemon Contact Centre is hoping to squeeze out the competition at a prestigious national awards ceremony…
OneFamily Improves Engagement with Outbound Solution
OneFamily Improves Family Engagement with Proactive Outbound Contact Centre Solution from Noetica and Opus Technology Noetica,…