Home furnishing company, IKEA has updated its contact centre operations to Interactive Intelligence’s Customer Interaction Center™…
Category: Editorial Category
Sky Livingston contact centre raise cash for charity
Staff at Sky’s Livingston contact centre raise cash for charity Staff at Sky’s flagship contact centre…
Ventrica awarded outsourcing contract for Passenger Focus
Outsourced contact centre, Ventrica which provides niche, high quality customer contact services, has been selected by…
O2 Confirm Transfer Contact Centre Jobs to Capita
It has been announced that mobile giant O2 is to transfer 3,700 jobs to Capita from…
Admiral Insurance recruitment aross their Welsh sites
Insurance giant Admiral have announced the recruitment of 108 staff in Swansea, 88 staff in Cardiff…
Lloyds Banking Group close Southend contact centre
Lloyds Banking Group, formed as the result the merger of Lloyds TSB and Halifax, are to…
Contact centre raises thousands for local hospice
Associates at Sunderland based contact centre, 2Touch, have managed to raise thousands of pounds – despite…
Res-Q Announce Jobs at Hull Contact Centre Site
Hull based Outsourcer Res-Q have announced the creation of 200 jobs over the next 18 months…
CapGemini create of 500 Jobs over 3 years
It has been announced that French Company CapGemini are to create 500 jobs in the highlands…
Mango Direct Marketing create 55 New Jobs at Bangor contact centre
Mango Direct Marketing have announced the creation of 55 jobs at their Bangor based contact centre…
Telephony Best Channel for Complaint Handling & Customer Satisfaction
Telephony Best Channel for Complaint Handling & Customer Satisfaction with 73% of US businesses say, if…
Spark Response 50 New Jobs at contact centre
It has been announced that Gateshead based outsourcer and fulfillment specialist Spark Response is to create…
Sitel UK Set to create up to 200 jobs
Outsourcer Sitel UK, have announced the expansion of 2 of its contact centre sites in Leavesden…
Teleperformance Announce creation of 600 new contact centre jobs
It has been reported that Outsourcer Teleperformance is to create up to 600 jobs in Scotland…
Rostrvm Solutions survey shows contact centres slowed down
Rostrvm Solutions latest survey of UK contact centres has found that staff productivity is being hampered…
Serco Announce Creation of 450 Cardiff based Contact Centre jobs
Cardiff based outsourcer Serco have announced the creation of 450 jobs at its site following a…
Eptica enables businesses to increase revenue from customer service
New features for knowledge based web chat, customer sentiment analysis, emotion-based routing and multichannel web self-service…
Yello a Full Service Contact Centre Firm Launches on Isle of Man
Yello will offer services tailored to the betting and gaming sector – A new contact centre…
Birmingham Energy Savers Open New Contact Centre
A partnership between Birmingham City Council and Carillion Services that has created 24 new jobs in…