Aspect Software have announced the appointment of Joe Gagnon to Senior Vice President and General Manager Cloud Solutions. Gagnon’s 30 years of business strategy and cloud technology experience will help Aspect expand the company’s cloud contact center capabilities by building on the success of the Voxeo and Qivox acquisitions, the recent launch of Aspect SaaS contact center solution, Zipwire, and the new affiliate partnership with LiveVox.
Most recently, Gagnon served as President and COO of Penn Foster, one of the largest online schools in the U.S. Under his leadership the 300-agent contact center delivered new models for student sales and support that lowered costs while increasing conversion and revenue year over year. Prior to that, Gagnon was President of e-Dialog, a global integrated digital marketing solutions company, now a subsidiary of eBay and earlier as CEO of cloud contact center service provider, Exit41.
“Joe is a seasoned professional with experience driving contact center efficiency and conversion as well as developing innovative cloud-based solutions in highly competitive marketplaces. His success in transforming contact centers and familiarity with Aspect will help us further accelerate our cloud competencies and create greater customer engagement for our clients,” said Stew Bloom, Aspect CEO. “Joe’s unlimited supply of energy, creativity and sense of customer obsession to everything he undertakes will also be a great fit for Aspect’s customer obsessive culture.”
“Aspect’s significant investments over the past year have supported the company’s rapid evolution from traditional software provider to one that is leading the industry’s transformation to the cloud,” said Gagnon. “I am excited to lend my skills and experience to our efforts to continue this transformation, and in the process define a new standard for market-leading customer engagement solutions.”
Gagnon holds a Bachelor’s of Administration, Economics from Fordham University. An avid blogger, at The High Performance Life he is also a speaker and panelist at numerous industry conferences and a passionate endurance athlete.
For additional Information see Aspect’s Company Profile