CallMiner Launches Speech Analytics Results Assurance Programme
CallMiner have announced the introduction of CallMiner RPM, the industry’s first speech analytics results assurance programme. As a part of…
Software
Interactive Intelligence Offers CallScripter Application
Interactive Intelligence contact centre and dialer software integrated with upgraded CallScripter™ application offers improved customer service, increased agent productivity, and…
Altitude Software Completes a Decade in Gartner’s Magic Quadrant
Altitude Software have announced it has been included by Gartner, Inc. in the “2014 Magic Quadrant for Contact Centre Infrastructure”.…
Aeriandi increases security for Shop Direct card payment
Aeriandi increases security for Shop Directs card payment customers using its revolutionary payment software delivered via the Cloud Aeriandi has…
Hillarys made-to-measure quality approach extends to customer service
Established in 1971 Hillarys is the UK’s number one supplier of made-to-measure blinds, shutters and curtains. Handling over 1.2 million…
Westcon recognises Sabio sales success at 2014 Partner Awards
Sabio has been recognised for its exceptional sales performance at Westcon’s 2014 Partner Awards. Based on business won during Westcon’s…
Nixxis integrates into Salesforce.com via OpenCTI
Salesforce.com, pioneer in Cloud based CRM, is available with Nixxis Contact Suite. To answer the request of many US and…
Aspect Software Appoints Joe Gagnon to Senior VP Cloud Solutions
Aspect Software have announced the appointment of Joe Gagnon to Senior Vice President and General Manager Cloud Solutions. Gagnon’s 30…
Aspect Software Customer Self-Service Platform Elevates Omni-Channel experience
Aspect Software has announced Voxeo CXP Pro 14, a bundle of the new releases of Voxeo CXP 14, an application…
Verint Enables Customers to Optimise Customer Engagement Enterprise Wide
Enhance Workforce Productivity and Performance in Back-Office Operations Verint® Systems Inc. have announced that customers are finding innovative techniques to…
Enghouse Interactive Invests in Partners that Buy-in to its Strategic Vision
Enghouse Interactive has announced the launch of its new EMEA Partner Programme. The programme comprises a select group of Enghouse…
Key Metrics That Really Matter In Your Contact Centre
key metrics – As long as I have been working in the contact centre industry, I have been fascinated by…
Proactive notifications improves operational efficiency at Anglian Water
Anglian Water is the largest water and water recycling company in England and Wales by geographic area, supplying domestic and…
Enghouse Interactive Releases Version 9.0 of its Enterprise Contact Centre
Product Updates focus on enhancing collaboration, operational efficiencies, and reducing cost of ownership Enghouse Interactive have announced the release of…
Noble Systems Launch Noble® for Sales Cloud Fast Start
Noble Systems have announced the launch of its Noble® for Sales Cloud Fast Start solution. Noble for Sales Cloud provides…
Aspect Software introduces Aspect Mentor for real-time speech analytics
– Helps companies improve sales effectiveness, mitigate customer churn and improve mandate compliance – Improves agent performance and supervisor management…
Aspect Software Workforce Optimisation 8.0
Aspect Software sets a new standard for the agent experience with Aspect Workforce Optimisation 8.0 Icons, widgets and customisable dashboards…
Noble Systems Receives 2014 Product of the Year Award
Noble Systems Corporation has received a “2014 Product of the Year Award” from Customer magazine and TMC, a global, integrated…
Noble Systems Selected as one of Region’s Fastest Growing Firms
Noble Systems have announced their selection onto the Greater Manchester Fastest 50 list. Greater Manchester Business Week has teamed up…