Aspect Software help Contact Company achieves superior experience through optimised automated approach to customer contact The…
Tag: Software
Banks’ tangled web of antique IT
Dave Ogden, Account Executive at Aspect Software After a raft of downtime from various banks in…
Interactive Intelligence Software Achieves Certified Integration with SAP CRM
Interactive Intelligence Group Inc., has achieved certified integration of its all-in-one Customer Interaction Centre (CIC) software…
Which? selects mplsystems for multi-channel contact centre solution
Which?, the largest consumer body in the UK, has selected customer contact technology specialist mplsystems to…
Vocalcom Introduces its Next-generation of Contact Centre Software Solutions to
Meet the Real-time Demands of a Rapidly Evolving Customer Service Environment The new solutions – which…
Verint Systems Impact 360 Workforce Optimisation Solution
Verint Systems Inc. have announced the availability of its Impact 360® Mobile™ solution, which introduces additional…
Altitude Software Provides Cost-Effective IP Communications
Altitude Software have announced the worldwide availability of Altitude vBox 5, an enterprise-grade SIP server optimized…
Eptica launches advanced customer service software, powered by linguistic technology
Eptica have launched Enterprise Suite 9.0, which transforms customer service by applying linguistics and natural language…
Hosted & Cloud – Are they synonyms?
The future is in the cloud, or is it hosted? Are they different concepts or can…
Interactive Intelligence Launches New Cloud Solution for Small Contact Centres
CaaS Small Centre? designed to give small contact centres a simple, cost-effective way to access the…