Aspect Software helps The Contact Company grow through collaboration
Aspect Software help Contact Company achieves superior experience through optimised automated approach to customer contact The UK-based contact centre outsourcer,…
Software
Banks’ tangled web of antique IT
Dave Ogden, Account Executive at Aspect Software After a raft of downtime from various banks in the past 12 months,…
Interactive Intelligence Software Achieves Certified Integration with SAP CRM
Interactive Intelligence Group Inc., has achieved certified integration of its all-in-one Customer Interaction Centre (CIC) software suite with the SAP…
Which? selects mplsystems for multi-channel contact centre solution
Which?, the largest consumer body in the UK, has selected customer contact technology specialist mplsystems to deliver a major multi-channel…
Vocalcom Introduces its Next-generation of Contact Centre Software Solutions to
Meet the Real-time Demands of a Rapidly Evolving Customer Service Environment The new solutions – which include innovations in mobile…
Verint Systems Impact 360 Workforce Optimisation Solution
Verint Systems Inc. have announced the availability of its Impact 360® Mobile™ solution, which introduces additional workforce optimization (WFO) capabilities…
Altitude Software Provides Cost-Effective IP Communications
Altitude Software have announced the worldwide availability of Altitude vBox 5, an enterprise-grade SIP server optimized to deploy, upgrade or…
Eptica launches advanced customer service software, powered by linguistic technology
Eptica have launched Enterprise Suite 9.0, which transforms customer service by applying linguistics and natural language processing across all digital…
Hosted & Cloud – Are they synonyms?
The future is in the cloud, or is it hosted? Are they different concepts or can these terms be used…
Interactive Intelligence Launches New Cloud Solution for Small Contact Centres
CaaS Small Centre? designed to give small contact centres a simple, cost-effective way to access the same sophisticated communications applications…