Verint Systems Inc. have announced the availability of its Impact 360® Mobile™ solution, which introduces additional workforce optimization (WFO) capabilities to the company’s existing mobile applications. The offering is designed to help organizations optimize employee and customer engagement via mobile devices and achieve consistent experiences across touch points by drawing on the strength of its Impact 360 Workforce Optimization™ suite for contact center, back-office and retail branch customers.
Verint can help organizations more effectively manage their operations through mobile applications, extending the capabilities of its award-winning Voice of the Customer and Workforce Optimization solutions. The company’s mobile solution set includes enterprise feedback management (EFM), employee scheduling and performance management scorecards. These offerings help improve operations focused on customer engagement and allow service teams to capture customer feedback from anywhere. In addition to these capabilities, the new Impact 360 Mobile app helps enable organizations to manage and engage the staff who are delivering the service. For instance, the app lets employees manage their schedules and time off remotely, making updates faster and the overall process more convenient.
Easier Access to Data from Mobile Devices
Verint’s new native mobile application is designed to provide frontline employees and managers with access to the benefits of Impact 360 Workforce Optimization while being mobile. The app engages and empowers users by delivering Actionable Intelligence® on-the-go, helping users swiftly respond and take action from anywhere, at any time, via their mobile devices. Its interface features a contemporary look-and-feel and provides intuitive navigation with a rich interactive design.
Comprised of rich features and benefits inherent in Verint’s WFO suite, Impact 360 Mobile enables users to:
• Increase supervisor productivity by enabling them to take quick action on employee requests, schedules and performance against goals—right from the floor of contact centers, offices or branches, as well as off site.
• Increase employee productivity by enabling staff to view key performance indicator scores and trends, schedule information or request time off, at any time or from any location.
• Increase employee satisfaction by capitalizing on the growing preference for mobile communications.
This latest release follows on a series of mobile enhancements made to Verint Enterprise Feedback Management™ through advanced, mobile offline surveys which enable organizations to capture and report on customer feedback from anywhere, anytime. Together, these further extend Verint’s mobile offerings, helping organizations capture the voice of the customer and operationalize feedback information to deliver universally superior customer service and experiences.
“Verint’s mobile solutions are arming them with the intelligence and flexibility to execute better from wherever they are, and likewise, are making it more convenient to meet the needs and expectations of today’s evolving workforce,” says Nancy Treaster, senior vice president and general manager, strategic operations, Verint Enterprise Intelligence Solutions™.
For additional information see Verint’s Company Profile