3 Steps from WFM to WFO for Exceptional Customer Service
What’s next for WFM? 3 Steps from WFM to WFO for exceptional customer service It’s time to transition from Workforce…
What’s next for WFM? 3 Steps from WFM to WFO for exceptional customer service It’s time to transition from Workforce…
Richard Mill from Business Systems explains why customer-facing businesses can learn from HM Revenue and Customs (HMRC) recommendation to link…
NICE Announces Adaptive Workforce Optimization 2.0 to Drive Employee Engagement Through Innovative Personalisation Cloud native solution includes targeted coaching and…
Are Your Contact Centre Agents Ready for the Christmas Rush? Chris O’Brien of Aspect Software asks the questions (and gives…
Metro Bank Engages Employees for Better Customer Service with NICE Workforce Management in the Cloud. NICE WFM will be used…
DMG Report Confirms: NICE is the Market Share Leader for Contact Centre WFO NICE announced that it is the market…
Recognize these guys? Help them be the best with NICE Adaptive Workforce Optimization. Are…
Forecasting Made Easy in the Contact Centre – Ric Kosiba, Vice President, Interactions Decisions Group at Interactive Intelligence Forecasting, we…
Interactive Intelligence Positioned as a Strong Performer for Workforce Optimisation Solutions by Independent Research Firm Interactive Intelligence Group Inc, a…
NICE Continues to Expand its Contact Centre WFO Market Share Lead According to DMG Report NICE’s market share grows to…
Aspect Software recognised by Frost & Sullivan as the Workforce Optimisation Industry 2016 Global Company of the Year – Aspect…
Aspect Software releases Aspect EQ™ Workforce Optimisation 8.2 for improved agent engagement and efficiency in the contact centre • Improved…
NICE Introduces Adaptive WFO Powered by the Agent Persona – Adaptive WFO enables organisations to create personalised experiences for both…
Verint® Systems Inc. have announced that it has been positioned in the “Leaders Quadrant” of the newly published “Magic Quadrant…
Performance Improvement through WFO By James King, Managing Director, ASC UK In today’s increasingly competitive market, senior executives at both…
Verint Systems Inc. have announced the availability of its Impact 360® Mobile™ solution, which introduces additional workforce optimization (WFO) capabilities…