3 Steps from WFM to WFO for Exceptional Customer Service
What’s next for WFM? 3 Steps from WFM to WFO for exceptional customer service It’s time to transition from Workforce…
WFO
Why Blending Should Be a Priority in the Contact Centre
Richard Mill from Business Systems explains why customer-facing businesses can learn from HM Revenue and Customs (HMRC) recommendation to link…
NICE Announces Adaptive Workforce Optimisation 2.0 to Drive Employee Engagement
NICE Announces Adaptive Workforce Optimization 2.0 to Drive Employee Engagement Through Innovative Personalisation Cloud native solution includes targeted coaching and…
Are Your Contact Centre Agents Ready for Christmas?
Are Your Contact Centre Agents Ready for the Christmas Rush? Chris O’Brien of Aspect Software asks the questions (and gives…
Metro Bank Engages Employees with NICE WFM in the Cloud
Metro Bank Engages Employees for Better Customer Service with NICE Workforce Management in the Cloud. NICE WFM will be used…
NICE Market Share Leader for Contact Centre WFO
DMG Report Confirms: NICE is the Market Share Leader for Contact Centre WFO NICE announced that it is the market…
The Contact Squad – Now at a Contact Centre Near You
Recognize these guys? Help them be the best with NICE Adaptive Workforce Optimization. Are…
Article: Forecasting Made Easy in the Contact Centre
Forecasting Made Easy in the Contact Centre – Ric Kosiba, Vice President, Interactions Decisions Group at Interactive Intelligence Forecasting, we…
Interactive Intelligence Positioned Strong Performer for Workforce Optimisation
Interactive Intelligence Positioned as a Strong Performer for Workforce Optimisation Solutions by Independent Research Firm Interactive Intelligence Group Inc, a…
NICE Continues to Expand Contact Centre WFO Market Share
NICE Continues to Expand its Contact Centre WFO Market Share Lead According to DMG Report NICE’s market share grows to…
Aspect Recognised by Frost & Sullivan WFO Global Co. of the Year
Aspect Software recognised by Frost & Sullivan as the Workforce Optimisation Industry 2016 Global Company of the Year – Aspect…
Aspect Software Release Workforce Optimisation 8.2
Aspect Software releases Aspect EQ™ Workforce Optimisation 8.2 for improved agent engagement and efficiency in the contact centre • Improved…
NICE Introduces Adaptive WFO Powered by the Agent Persona
NICE Introduces Adaptive WFO Powered by the Agent Persona – Adaptive WFO enables organisations to create personalised experiences for both…
Verint Placed in “Leaders” Quadrant of Gartner’s New Magic Quadrant for Customer Engagement Centre Workforce Optimisation
Verint® Systems Inc. have announced that it has been positioned in the “Leaders Quadrant” of the newly published “Magic Quadrant…
Performance Improvement through WFO
Performance Improvement through WFO By James King, Managing Director, ASC UK In today’s increasingly competitive market, senior executives at both…
Verint Systems Impact 360 Workforce Optimisation Solution
Verint Systems Inc. have announced the availability of its Impact 360® Mobile™ solution, which introduces additional workforce optimization (WFO) capabilities…