Enghouse Interactive has announced the launch of its new EMEA Partner Programme. The programme comprises a select group of Enghouse Interactive partners, which buy-in to the company’s strategic vision and roadmap and can align resources to support it.
Members are sub-divided into distributors and value added resellers. The latter category consists of technology resellers, application service providers, OEM providers that rebrand products as their own, and partners focused on supporting delivery to end customers, often as part of a broader solution. The programme also features tiered platinum, gold, silver and authorised membership, depending on the partner’s level of market reach, skills and expertise, revenue generation capability and ability to take on multiple products.
Enghouse Interactive, which is featured in the Deloitte Technology Fast500 2013 Ranking, is looking to become the single port of call for partners by continuing to develop and acquire differentiated products that offer world-class customer value, complemented by a programme that delivers compelling return on investment to the partners that join.
Tony Davies, International Partner Director, Enghouse Interactive, said: “We are looking to recruit partners that want to develop specialist expertise in our solutions and can commit to growing an ongoing and scalable business with us while investing in the development of their teams through training. Through our new programme, we will concentrate on delivering the capability to enable partners to break out of their product silos, work with us to develop a breadth of solutions and become a single point of contact for their own customers.”
Other key benefits of the programme include:
• Creating a joint business plan with each partner, determining training requirements and assigning Enghouse Interactive resources to help them achieve those goals
• Investments in a special joint marketing fund to support the partner in delivering go-to-market campaigns and demand generation
• Professional services support and discounted training rates
Customers will also benefit by being able to quickly identify accredited partners within the programme with specific expertise and specialisation in core products. This will effectively de-risk the purchase process.
Partners Reaping the Rewards
Enghouse Interactive has created a network of partners across the UK, who have embraced Enghouse Interactive solutions as part of their propositions.
Lance Grogan, Alliance Director at Telefónica UK
“We are focused on providing customers with hosted voice and enterprise capability around Microsoft Lync. The Enghouse Interactive contact centre offering is ideally suited to this market and now forms a key element of our offering. It works well with Lync and helps ensure that we are delivering a competitive offering to customers. We are seeing our business pipeline growing and expect the same from our relationship with Enghouse Interactive over time.”
Russell Attwood, CEO, Unify Communications
“We were attracted to working with Enghouse Interactive because it is a channel-focused business that has concentrated on building a robust channel infrastructure enabling its partners with the new wave of contact centre platforms it has developed. It is also key that Enghouse Interactive is highly-skilled at targeting its services and product to our particular business needs.”
Richard Pennington, Director 4Net Technologies
“We are using the Enghouse Interactive applications to support our Workplace 3.0 proposition and help deliver enhanced productivity, efficiency and competitive edge. Working with Enghouse Interactive enables us to offer an enterprise level contact centre platform that sits across multiple technologies at a cost-effective price point.”
All approved partners will be granted access to a reservoir of resources through the Enghouse Interactive Partner Web Portal.
Resellers not in the programme can now purchase through the company’s family of distributors such as Westcon, 5i Ltd and NEC.
For additional information see Enghouse Interactive’s Company Profile