The six ways web self service improves your customer experience Customer service teams are currently faced…
Category: Editorial Category
Contact Centre Benchmarking Report
Contact Centre Benchmarking Report by Dimension Data – 2016 Survey Now Open Take part now to…
Successful Customer Contact Heaven is Paved by OmniChannel Intentions
The Road To Successful Customer Contact Heaven Is Paved By OmniChannel Intentions. Leading companies are making…
Blog: We’ve Finally Finished!
Normally in my weekly contact centre Blog I tend to concentrate on, for example, key events…
Ultracomms Study set to open Debate on effectiveness of Answer Machine Detection
Ultracomms New independent study set to re-open the debate on the effectiveness of Answer Machine Detection.…
Interactive Intelligence – Interactions UK
Interactive Intelligence – Interactions UK – an exclusive, inspirational one day event at London’s most iconic…
Contact Centre Awards – Final Call
Contact Centre Awards – The final call has been made to contact centres across the North…
Netcall Liberty 3.0 Now Rated Avaya Compliant
Netcall Liberty® 3.0 Now Rated “Avaya Compliant” – Customer Engagement application is compatible with key Avaya…
Echo Secure Outsource Contract
Outsourced customer contact specialist, Echo Managed Services, has been appointed to provide a helpline to support…
Contact Centre Degree Course launched
Contact Centre Degree Course launched – A new partnership announced today between Firstsource Solutions and Ulster…
Eckoh plc Wins Secure Payments Contract with Co-operative Group
Eckoh plc have announced that it has secured a new contract for its secure payment solution…
Jabra – A Look into the Future of Collaboration
A Look into the Future of Collaboration by Holger Reisinger We’ve spent plenty of time discussing…
Syntec contract wins for cloud systems
Syntec contract wins for integrated cloud contact centre systems – Syntec has enjoyed a record period…
Ultracomms at Customer Contact Expo
Ultracomms, Europe’s first cloud-based contact centre service provider, is exhibiting at this year’s Customer Contact Expo,…
Contact Centre Outsourcer TCC Business of the Year
Contact Centre Outsourcer TCC have been awarded ‘Business of the Year’ at the Wirral Chamber of…
Digital Transformation Imperative for the Contact Centre
Research Underscores Digital Transformation Imperative for the Contact Centre – Global web event with Genesys and…
The UK National Contact Centre Conference
The UK National Contact Centre Conference 2015 will be taking place at the British Library in…
BT bring back contact centres
BT to bring back customer service to UK contact centres – BT Consumer has promised to…