Danwood turns to Netcall to transform customer interactions with a hosted multichannel communications solution Netcall, a…
Category: Editorial Category
Cloud Based Contact Centre Infrastructure Market Report
Cloud Based Contact Centre Infrastructure Market Report 2015-2016 Research and Markets have announced the addition of…
Thames Water extends Capita Outsource contract
Thames Water extends Capita Customer Management Outsource contract – Thames Water has awarded Capita Customer Management…
BT Contact Centres Support Children In Need
BT is once again proud to be a partner for Children In Need. BT have supported…
Webhelp Helen Murray “Women of Influence”
Webhelp Helen Murray “Women of Influence” CCA Award Webhelp UK’s Helen Murray, chief customer solutions officer…
Jabra Appoint Sales Personnel and Channel Marketing Manager
Jabra UK & Ireland Business Solutions has further strengthened its Sales and Marketing teams with new…
Kura strengthens Leadership Team
One of the UK’s leading Customer Management specialists, Kura, has significantly strengthened it’s Leadership Team this…
Every contact centre should have PCI DSS Programme
Five reasons why every contact centre should have a PCI DSS Compliance Programme in place, by…
NICE Introduces Adaptive WFO Powered by the Agent Persona
NICE Introduces Adaptive WFO Powered by the Agent Persona – Adaptive WFO enables organisations to create…
Ways to Reduce AHT in your Contact Centre
10 simple ways to reduce average call handling time in your contact centre – Danny Cresswell…
Eckoh granted US Patent for CallGuard Payments Technology
Eckoh granted US Patent for CallGuard Payments Technology Eckoh, a global provider of secure payment products…
Verint Recognises Customers at Engage EMEA Conference
Verint Recognises Customers for Exceptional Performance at Engage EMEA Conference; Awards Ceremony Celebrates the Success of…
Lloyds Banking Group assist Children in Need
Lloyds Banking Group on call for Children in Need across UK contact centres Over 1,700 Lloyds…
Contact Centre Operational Benchmarking Reports
Contact Centre HR & Operational Benchmarking Reports by Industry Experts ContactBabel are now available. The largest-ever…
Content Guru Named Contact Centre as a Service Challenger
Content Guru has been named a 2015 Contact Centre as a Service (CCaaS), Western Europe Challenger…
How Contact Centres Are Using Workforce Management Technology
How Contact Centres Are Using Workforce Management Technology. Have your say on how Workforce Management works…
Customer Service Workers among Most Stressed in Britain
Customer Service Workers among Most Stressed in Britain – Nearly half of industry workers need time…
Intelecom Positioned in Magic Quadrant for Contact Centres
Intelecom has appeared in this Gartner Magic Quadrant in recognition of our pioneering work and years…