Contact Centre Webinar: Planning for the New Norm: As part of the SVLHomeworking series, our latest…
Category: Editorial Category
Navigating & Adapting Your Contact Centre for the Future
Contact Centre Webinar – Navigating & Adapting Your Contact Centre for the Future Thursday 4th June…
Sytel Launches Global Compliance to Protect Contact Centres
Sytel Launches Global Compliance to Protect Consumers and Contact Centres Sytel have announced the launch of…
Ways contact centres are innovating for long-term CX success
Top 5 ways contact centres are innovating today for long-term CX success Staring down the possibility…
South Liverpool Homes Contact Centre is as Safe as Houses
Britannic Technologies, specialists in business communications, systems integration and managed services today announced it provides a…
UK Healthcare Contact Centre Accelerates Move to the Cloud
UK Healthcare Contact Centre Accelerates Move to the Cloud with NICE inContact CXone CXone selected for…
Capital City College Adopts Puzzel for Contact Centre
Capital City College Group adopts Puzzel for multi-brand contact centre New AI-powered Agent Assist helps to…
Webinar: Work from anywhere, because anywhere can work
Jabra Work From Anywhere Webinar – Thursday May 28, 2020 4:00 PM – 5:00 PM BST…
Consumers Switch after Poor Contact Centre Experience
British Businesses Lose Nearly £5 Billion due to Unplanned Customer Churn – New research shows 78%…
Be Part of The 2020 UK Customer Experience Decision-Makers Guide
The 2020 UK Customer Experience Decision-Makers’ Guide is based on hundreds of surveys with UK businesses,…
Guide to UK Consumers Contact Centre Use
Who’s calling? Whistl publishes definitive guide to UK consumers contact centre use and performance expectations Poor…
The Power of Customer Service in Influencing Loyalty
Zendesk Releases New Research With Insights on the Power of Service in Influencing Customer Loyalty Annual…
White Paper: Contact Centre Operations to Work From Home
Aspect White Paper: Contact Centre Operations to Work From Home The Home Field Advantage: Business Continuity…
How to Fine-Tune Your Contact Centre WFM Solution
Aspect Software: How to Fine-Tune Your Contact Centre WFM Solution to Help Managers Optimize Performance Contact…
Best Practice: Channel Choice – Putting Customers First
Contact Centre Best Practice: Channel Choice: Putting Customers First The number of channels available to consumers…
Enghouse Signs Partnership Agreement with converse360
Enghouse Interactive Signs Partnership Agreement with converse360 – Strategic Alliance Focused on Product Integration as well…
Team Engagement: The #1 Strategy to Maintain Motivation
Home working isn’t all it’s cracked up to be! The novelty has worn off and managers…
The Green Contact Centre – What it means and matters
Building a greener contact centre – What it means and why it matters today by Jeremy…
Contact centres stay secure with CallGuard & ChatGuard
Contact centres stay secure with Eckoh’s CallGuard Remote and ChatGuard Contact centres that take payments and…