PCI Pal® collaborates with Oracle to offer enhanced payment security to its contact centre customers The…
Category: Editorial Category
4 Ways to Keep Employee Engagement High During Lockdown
4 ways to keep employee engagement with contact centre agents high during lockdown Craig Farley, Head…
Enhance Customer Service Through Speech Analytics
African Bank Selects CallMiner to Enhance Customer Service Through Advanced Speech Analytics Deep Understanding of Voice-Based…
NICE inContact Named Cloud Contact Centre Leader by Gartner
NICE inContact Named a Cloud Contact Centre Leader by Gartner – NICE inContact positioned highest for…
Careers in Contact Centres Has Never Looked this Good
A career in contact centres / customer service has never looked this good By Lisa Steele,…
The Human Touch: Customer Service in Time of COVID
The human touch: customer service in the time of COVID Martin Taylor, Deputy CEO and Co-Founder…
Crowd-Pleasing Payment Services with Rock-Solid Security
How to combine crowd-pleasing payment services with rock-solid security 3 steps to balancing payment security and…
IP Integration launches IPI Cloud AI for Contact Centres
IP Integration launches IPI Cloud AI for Contact Centres New SaaS solution gives customers access to…
Jabra Welcomes Jeanette Hunter as new Contact Centre Evangelist
UK Contact Centre expert Jeanette Hunter brings industry know-how as Jabra looks to guide, support and…
FourNet Help Councils Cut Costs & Hit Working Target
FourNet’s ‘Connecting Wales’ will help councils cut costs and achieve 30% home working target – Mobilising…
Consumer Uncertainty Doubles Revenue & Jobs at CallCare
Surge in consumer uncertainty doubles revenue and jobs at UK customer service contact centre specialist, CallCare…
Noetica Launches New Public Cloud Service for Contact Centres
Noetica Launches New Public Cloud Service for Contact Centres New Noetica Cloud is Deliverable Rapidly and…
Metro Bank to Open Bristol Based Contact Centre
Metro Bank to create 50+ new jobs at New Bristol based contact centre Metro Bank, the…
Puzzel Agile Web Chat Solution for Contact Centres
Puzzel developing agile new web chat solution for contact centres Puzzel, the leading innovator of cloud-based…
Jabra Evolve Series – Now Certified for Microsoft Teams
Jabra Evolve Series – now certified for Microsoft Teams Today Jabra announces that its Evolve Series…
Sensée & Allianz Win at Northern Contact Centre Awards
Sensée and Allianz Partners homeworking team scoops top prize at the 2020 Northern Contact Centre Awards…
Is your Contact Centre Ready for this Years Black Friday?
Is your contact centre ready for Black Friday? With great bargains comes the potential for a…
VeriCall Wins Two Contact Centre GOLD Awards
VeriCall wins two GOLD Awards in Contact Centre World’s 2020 Ceremony ‘Best Contact Center (Outsourced)’ and…
Phoning Contact Centres has Replaced face-to-face
For two in five UK consumers, the telephone has replaced face-to-face interactions during the pandemic 41%…